Service quality

[Opinion] India: Free internet access: the welfare state of 2020

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YourStory.com (03.04.1017) Over the past year or so, we have seen the announcement of multiple initiatives to provide free internet access to the Indian public. While some of these measures met with justified resistance, it is essential that we do not overlook the great potential that lies in a differential pricing of certain categories.

Regions / Country
india
Topics
Information and communication technology
Service quality

Gobierno de Varela debilita atención en salud para privatizarla | Panamá América

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Panamá América (22.08.2016) La crisis por la falta de medicamentos e insumos básicos en los sistemas de salud pública es aprovechada por el Gobierno para reforzar su política de externalización de servicios y compras directas a favor de empresas de allegados.

Regions / Country
panama
Topics
Health
Health insurance
Service quality

France: L'Assurance-maladie veut lutter contre le renoncement aux soins

Submitted by monitor on

francetvinfo.fr (29.03.2017) Plus d'un quart des Français auraient déjà renoncé à se soigner pour des raisons financières. L'Assurance-maladie a décidé de s’attaquer à ce problème en lançant un dispositif d’accompagnement personnalisé. 

Regions / Country
france
Topics
Information and communication technology
Service quality

[Opinion] India: Free internet access: the welfare state of 2020

Submitted by monitor on

YourStory.com (03.04.1017) Over the past year or so, we have seen the announcement of multiple initiatives to provide free internet access to the Indian public. While some of these measures met with justified resistance, it is essential that we do not overlook the great potential that lies in a differential pricing of certain categories.

Regions / Country
india
Topics
Information and communication technology
Service quality

Service Delivery in Government | Information, trends and practices

Submitted by massetti on

Background

In December 2009, the Australian Government announced the beginning of a major reform agenda to improve the way services are delivered to Australians. This reform is designed to better co-ordinate service delivery to Australians and achieve more efficient and effective outcomes for government.

Purpose

Regions / Country
australia
Topics
Governance and administration
Service quality
Document Type

Venezuela's health system collapses with economy

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Houston Chronicle (15.05.2016) The economic crisis in this country has exploded into a public health emergency, claiming the lives of untold numbers of Venezuelans. It is just part of a larger unraveling here that has become so widespread it has prompted President Nicolás Maduro to impose a state of emergency and has raised fears of a government collapse.

Regions / Country
venezuela
Topics
Health
Service quality

France: La Cnav, le service public qui s'illustre dans la relation client

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L'Express (18.03.2016) Pas de concurrence, ni d'exigence de rentabilité... Pourtant, le service public se préoccupe de plus en plus de ses rapports avec ses publics. Illustration avec l'un des champions de la "relation usager": l'assurance-retraite.

Regions / Country
france
Topics
Service quality

US: Veterans Affairs changing customer service frame of reference with new framework

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FederalNewsRadio.com (08.10.2015) The Veterans Affairs Department’s ongoing goal to provide world class customer service always begins with a simple premise: understand the veterans experience first and foremost.

Regions / Country
United States
Topics
Service quality

Grecia pide tres años de rescate a cambio de reformar ya las pensiones

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El País (08.07.2015) Atenas ha cumplido a mediodía de este miércoles la primera condición para evitar su salida del euro: el Gobierno griego ha formalizado ya la solicitud del tercer programa de ayuda financiera al mecanismo europeo de rescate (Mede), un bazuca de medio billón de euros creado en la fase más aguda de la crisis europea. “La solicitud ha llegado”, ha confirmado a este diario un portavoz del Mede.

Regions / Country
greece
Topics
Old-age pensions
Pensions
Service quality
Financing