Digital inclusion

Social services in Europe: Adapting to a new reality

Submitted by pmassetti on Mon, 08/28/2023 - 15:55

Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is that policies should be developed to make better use of digitalisation in the sector, to improve access to new technologies and training for both workers and services’ target groups.

Regions / Country
Europe
Global challenges
Topics
Digital inclusion
Social assistance
Digital Economy Topical Cluster
Service delivery
Document Type

User friendly Website of the Social Security Agency in the US

Submitted by lfrota on Wed, 04/05/2023 - 17:04

The Social Security Administration (SSA) in the United States of America launched its redesigned website, ssa.gov. The new site leveraged human-centered design concepts to build out self-service capabilities and improve accessibility. SSA analyzed customer data and conducted user research to inform where the gaps were, test designs and implement iterative changes on the site.

Regions / Country
United States
Topics
Old-age pensions
Survivors
Innovation capacity
Digital inclusion
E-services
Client
Document Type

Cash Transfers and Digital Financial Inclusion: Regional evidence from the Asia-Pacific region, with a focus on Bangladesh, Cambodia, and Nepal

Submitted by pmassetti on Mon, 03/13/2023 - 15:16

World Food Programme (27.02.2023) The study examines the barriers and opportunities to strengthening digital financial inclusion for cash transfer recipients in the Asia-Pacific region, with a focus on Bangladesh, Cambodia and Nepal. Specifically, it maps the existing evidence on the landscape of digital financial inclusion and cash transfer programmes in the region, and explores the perspectives and experiences of cash transfer recipients in receiving digital cash transfers.

Regions / Country
Asia
Topics
Digital inclusion
E-services

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Document Type

Making access to social protection for workers and the self-employed more transparent through information and simplification

Submitted by pmassetti on Tue, 02/28/2023 - 16:19

European Social Policy Network (ESPN)europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

Regions / Country
european union
Global challenges
Topics
Information and communication technology
Digital inclusion
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type

Closing the digital divide with identity and payment systems

Submitted by pmassetti on Fri, 08/12/2022 - 15:55

GovInsider (12.08.2022) Reliable, well designed digital ID and payment systems can be an important social and economic leveller. But governments must be inclusive and citizen-centric in rolling them out, according to the World Bank.

Global challenges
Topics
Digital inclusion
Digital Economy Topical Cluster
Societal Impact
Document Type

The opportunities of digital inclusion and the tech behind it

Submitted by pmassetti on Tue, 08/09/2022 - 16:24

TechRepublic (05.08.2022)  There are 2.9 billion people worldwide who do not have internet access or the opportunities to engage in the digital economy. Despite the technological advancements, the digital divide continues to affect all aspects of life, from banking to healthcare, education, communications and media.

Global challenges
Topics
Digital inclusion
Digital Economy Topical Cluster
Societal Impact
Document Type

Can Digital G2P Transfers Drive Financial Inclusion and Digital Payments? Evidence from India

Submitted by pmassetti on Thu, 06/23/2022 - 16:16

Center for Global Development (09.06.2022) Does channeling government-to-person (G2P) payments through bank accounts encourage financial inclusion and use? This paper explores the factors that have driven the adoption of digital payments in India by beneficiaries of PMGKY, the large-scale COVID-19 relief program launched in May 2020. India’s 2013 move to pay social benefits through direct transfers into bank accounts significantly increased account ownership, but uptake of digital payments has been slower, although it has accelerated more recently through smartphone-based apps.

Regions / Country
india
Topics
Digital inclusion
Mobile technologies

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Digital bodies and digitalised welfare: North-South linkages in the politics of food assistance and social welfare

Submitted by pmassetti on Tue, 08/24/2021 - 17:11

ideas.repec.org (2021) This paper examines North–South linkages in the politics of contemporary food assistance and social welfare, and in particular the normalisation of poverty and humanitarian crisis caused by increased digitalisation, privatisation and individualisation of aid or welfare. Migrants and displaced populations are considered as extreme cases and we examine how these policies and practices are leading to the growth of a global precariat who are constantly on the edge of survival (or death).

Regions / Country
sudan
india
united kingdom
Topics
Information and communication technology
Digital inclusion
Document Type

A year into the pandemic, welfare “innovation” continues to penalise the poor

Submitted by pmassetti on Thu, 06/24/2021 - 12:02

Privacy International (22.06.2021) The global Covid-19 pandemic has acted as a catalyst for technology-intensive initiatives for welfare distribution, coming at a high cost to human rights and inclusion: enforcing automated discrimination, exacerbating existing inequalities and compromising access to essential benefits.

Global challenges
Topics
Digital inclusion

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