Shocks & extreme events

Argentina: Prohibition to cut the services of electricity, gas, water and others

Submitted by mmarquez on

LAS EMPRESAS PRESTADORAS DE LOS SERVICIOS DE ENERGIA ELECTRICA, GAS POR REDES Y AGUA CORRIENTE, TELEFONIA FIJA O MOVIL E INTERNET Y TV POR CABLE, POR VINCULO RADIOELECTRICO O SATELITAL, NO PODRAN DISPONER LA SUSPENSION O EL CORTE DE LOS RESPECTIVOS SERVICIOS A LOS USUARIOS Y LAS USUARIAS INDICADOS EN EL ARTICULO 3°, EN CASO DE MORA O FALTA DE PAGO DE HASTA TRES (3) FACTURAS CONSECUTIVAS O ALTERNAS, CON VENCIMIENTOS DESDE EL 1° DE MARZO DE 2020.

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argentina
Global challenges
Topics
Housing
Social assistance
Shocks & extreme events

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Korea: NHIS extends COVID-19 relief to foreign residents

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koreaherald.com (11.04.2020) Foreign subscribers of South Korea’s national health insurance are eligible for premium assistance in a COVID-19 bailout, the state health care service said Saturday. From July 16, 2019, foreign residents staying over six months are required to enroll in the national health insurance plan. Previously, the subscription was optional for those staying longer than three months. As of last year, the number of foreign subscribers to the national health insurance plan reached 1,212,475.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Health insurance
Contribution collection and compliance
Financing

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Korea: Temporary reduction of contribution rates to health insurance

Submitted by mmarquez on

koreaherald.com (11.03.2020) The National Health Insurance Service said the lower 20 percent of the income bracket will receive about 30 to 50 percent reduction in premiums from March through May. For the worst-affected Daegu and North Gyeongsang Province’s Gyeongsan, Cheongdo and Bonghwa, the bottom half of income earners will be given the partial premium waivers. The lowered payments are a part of Korea’s disaster relief subsidy plan announced March 30 to cushion financial blow from the outbreak for the financially vulnerable.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Contribution collection and compliance
Financing

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Korea: Classification of severity of infections to distribute attention to COVID-19 patients

Submitted by mmarquez on

wwwnc.cdc.gov (17.09.2020) The Korea Centers for Disease Control and Prevention (KCDC) classified the severity of COVID-19 into very severe, severe, mild, and asymptomatic (15) (Appendix Table 1). Mild COVID-19 is defined as alert and meeting >1 of the following conditions: <50 years old, >1 underlying conditions, and temperature <38°C with antipyretic drugs. Asymptomatic is defined as a patient who is alert, <50 years old, has no underlying disease, is a nonsmoker, and has a temperature of <37.5°C without antipyretic drugs.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Health insurance
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Korea: Text alerting on COVID-19 outbreak areas/zones

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sciencedirect.com (05.05.2020) One of the most effective ways that the Korean government rapidly dispersed these daily updates is emergency SMS messages. All citizens receive daily alert messages through their mobile phones from their local authorities. The alert message arrives with a 40–60 db alarm sound, and contains information from KCDC about newly confirmed patients and their recent trajectories if available.

Regions / Country
korea, Republic of
Global challenges
Topics
Health promotion
Health insurance
E-services
Communication
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Korea: Subsidy to individuals who need to be isolated or hospitalized

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oecd.org (16.04.2020) Provision of a subsidy to individuals who need to be isolated (both self-isolation and hospitalisation) to support their living costs and penalises those who are suspected to be infected if they refuse to receive diagnostic test or subsequent treatment or go through self-isolation.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Health insurance
Financing

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Korea: Zero out-of-pocket payment when suspected of infection with coronavirus

Submitted by mmarquez on

oecd.org and mhis.or.kr (02.02.2020) Korea provides tests and subsequent treatment free of charge to patients and the cost is covered by central and local governments and the health insurance public corporation (the National Health Insurance covers 80% and the central government the remaining 20%).

Regions / Country
korea, Republic of
Global challenges
Topics
Health insurance
Financing

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Saudi Arabia: Training programs for employees

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pension.gov.sa (03.09.2020) The Public Pension Agency has implemented training programs for its employees during remote working so as to better cater their customers during the confinement period.

Regions / Country
saudi arabia
Global challenges
Topics
Service quality
Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

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Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
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