oecd (07.02.2024) Digital technologies are having a profound impact on economies, labour markets and societies. They also have the potential to transform government, by enabling the implementation of more accessible and effective services. To support a shift towards digital government, investment is needed in developing the skills of civil servants. This paper reviews good practices across OECD countries to foster skills for digital government. It presents different approaches in public administration to organising training activities as well as opportunities for informal learning.

worldbank.org (29.01.2024) In early 2020, Cameroon had a well-established safety net. The Social Safety Net Project had reached almost 10% of the poor (140,000 households) with either cash transfers or, mainly for youth, temporary employment through public works. More broadly, the project had put in place robust systems to identify beneficiaries, monitor implementation, and handle complaints. While it had recently expanded support to refugees, it remained focused on addressing chronic poverty rather than responding to crises. The COVID-19 pandemic provided the impetus for change.

imf.org (14.01.2024) AI will affect almost 40 percent of jobs around the world, replacing some and complementing others. We need a careful balance of policies to tap its potential.

ssa.gov (Social Security Bulletin, Vol. 83 No. 4, 2023) Since 2012, the Social Security Administration has offered online my Social Security accounts to provide a key informational resource to the public. Yet the number of my Social Security accountholders remains lower than the agency had hoped for. We conducted a mixed-methods study involving quantitative analysis of survey data and qualitative analysis of personal interviews to examine potential barriers to my Social Security access and to evaluate account users' experiences.

oecd.org (2023) Health at a Glance provides a comprehensive set of indicators on population health and health system performance across OECD members and key emerging economies. This edition also has a special focus on digital health, which measures the digital readiness of OECD countries’ health systems, and outlines what countries need to do accelerate the digital health transformation.

ose.be (2023) The case of electricity production and supply, hospital, and public administration sectors

paho.org (02.11.2023) One of the eight guiding principles for the digital transformation of the health sector promoted by the Pan American Health Organization is inclusive digital health. This policy brief presents key concepts, recommended lines of action and indicators for monitoring with the aim of advancing inclusive digital health.

worldbank.org (05.10.2023) This paper offers three key contributors to the excising literature. Firstly, it reviewsthe use of technology across each phase of delivering social protection and labor (SPL) benefits and services. Secondly, it reviews evidence on potential outcomes arising from digitalization initiatives, and identifies factors and conditions that facilitate successful design and implementation. Lastly, the paper outlines a conceptual framework for different digitalizing pathways.

worldbank.org (01.09.2023) This case study, jointly authored by the Government of Togo and the World Bank, documents the innovative features of the NOVISSI program and posits some directions for the way forward. The study examines how Togo leveraged artificial intelligence and machine learning methods to prioritize the rural poor in the absence of a shock-responsive social protection delivery system and a dynamic social registry. It also discusses the main challenges of the model and the risks and implications of implementing such a program.

europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.