ilo.org (June 2023) The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This comparative analysis examines the digital transformation of social security administration and services in four countries - Australia, Canada, Denmark, and France - and identifies the key drivers, challenges, and key lessons learned.

openimis.org (20.03.2023) The World Bank, the Federal Ministry for Economic Cooperation and Development (BMZ) and Swiss Agency for Development and Cooperation (SDC) have announced an integrated new open-source software package to improve the management of social protection and health financing schemes in low- and middle-income countries.  The new software combines the openIMIS initiative, financed by Germany and Switzerland, with the World Bank`s digital platform CORE-MIS.

ILO Working paper 87 (Feb 2023)  Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery.

spdci.org (2023) - This document offers guidance on the application of the PDDs to social protection. After presenting the background and objectives, it sets out how each principle applies to digital social protection solutions. First, the original definition is presented for each principle, followed by the social protection perspective, and the key actions to apply it in practice. Barriers to implementation are highlighted and ways to overcome these barriers suggested. Country-level examples of good and bad practices, as well as additional resources, are provided throughout.

theprint.in (31.11.2022) Social Protection Open Digital Ecosystems (SP-ODEs) can provide beneficiaries, government and service providers a unified, digital platform to better access welfare schemes.

Asian Development Bank (December 2021) Examples from low- and middle-income countries in the region and beyond are drawn to demonstrate how digital solutions have improved health insurance management and administration. To support decision-making on potential investments, the report identifies key success factors for integrating new technologies into public health insurance schemes.

Research ICT Africa (January 2021) This RIA policy brief examines how technology, such as artificial intelligence (AI), can be deployed to scale social protection programmes as well as reduce corruption in the disbursement of social protection grants, which the COVID-19 lockdowns, have revealed are vital lifelines for the most vulnerable.

computerweekly.com (04.10.2019) Local authorities in Sweden are using process automation through software to help social workers make decisions on benefits for claimants.

Center For Global Development (13.09.2019) India has emerged as a leader in building on its biometric digital ID (Aadhaar) to reform service and program delivery. It moved quickly to consolidate the rollout of Aadhaar, and then to embed the unique Aadhaar number into program databases.

La caisse nationale de prévoyance sociale (CNPS) a procédé le 2 août 2019 au lancement officiel des quittances numériques d'encaissement des cotisations sociales, en présence du directeur des Finances et du Patrimoine, Hortense Asim Abisone, représentante du Directeur Général.