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Improving service quality
Main ideaThe Government Sector Insurance Fund (GSIF) supports improving the quality of services, and simplification of procedures to ensure full speed and accuracy required.Primary goalImproving and developing insurance services to clients in corporeal and incorporeal ways to ensure client satisfaction, meet their needs and provide an integrated insurance scheme that ensures a dignified life and consistent care.Ways to achieve the goalFun -
NHIS National Mobile Health Insurance Programme
With less than 5 per cent health insurance coverage, many rural dwellers remain socially excluded. -
Implementation of Tertiary Institutions’ Social Health Insurance Programme
Tertiary Institutions 19 Social Health Insurance Programme (TISHIP) is a programme of the National Health Insurance Scheme (NHIS) which aimed at ensuring access to quality and affordable healthcare for all students in tertiary institutions nationwide.The key stakeholders involved in this Programme include NHIS, tertiary institutions, Health Maintenance Organizations (HMOs), healthcare facilities, Student Union Government (SUG) and regulatory bodies of tertiary institutions.The Programme, which is compulsory for all students of te -
Social protection education from an early age
The Malagasy population's unfamiliarity with the social security concept partly explains the low rate of social security coverage (10%). Despite efforts to publicize and raise awareness, the situation remains somewhat static. To remedy this, an education program on the right to social services was implemented in February 2014 through the introduction of Junior Clubs which bring children together. They will act as information vectors through fun and festive activities and will instill a social service culture in their families and society in general.
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Implementation of Pupils in Public Primary Schools Social Health Insurance Programme
The Public Primary Pupils Social Health Insurance Programme (PPPSHIP), a recently introduced programme of the National Health Insurance Scheme (NHIS), is aimed at eliminating financial barriers for over 24 million children in public primary schools in our quest to attaining the 40 per cent coverage by 2015.The NHIS, States, Health Maintenance Organizations (HMOs) and Health Care Facilities (HCFs) are key stakeholders. The Programme is to be funded and managed by the NHIS and participating States in collaboration with appointed private HMOs. -
PPF Pensions Fund SACCOS scheme
In 2004, a special loan product was introduced by PPF Pensions Fund to assist members to live a comfortable life while still actively working and prepare for life after retirement. The product was structured such that it is easily accessed, very affordable to members and has low risk to the scheme. -
Control of technical expenses through a pension enrollment operation and distribution of biometric cards
Since April 2014 the Social Insurance Institute - State Employees' General Retirement Fund (Institut de prévoyance sociale - Caisse générale de retraite des agents de l'Etat (IPS-CGRAE)) has been the object of a major reform which aims notably to ensure continued improvements in the quality of services provided to insured individuals by monitoring beneficiary populations and ultimately, reducing the technical expenses of the Institute.
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Extending the payment of social assistance to the most vulnerable and the poorest people to provide full financial inclusivity
In April 2011, the South African Social Security Agency (SASSA) introduced a new payment system for social assistance. Payments were made to a beneficiary account using a debit master card which is SASSA branded. The card is issued by a registered bank and operates within the banking environment. The specification of the card complies with EMV standards. -
Proximity through a mobile office
In order to be closer to its policyholders, the National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Madagascar has increased its number of agencies at a regional level. However, the isolation of some areas limits its efforts to improve service quality and the effectiveness of social protection. A special proximity policy was adopted to remedy this situation. A mobile office was set up to get closer to the target population and insured people in particular, and to adapt the services offered to the needs of people living in less accessible areas.
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Rehabilitation services
One-stop-shop for treatment, physiotherapy, occupational therapy, spinal injury care, counselling and vocational training of employment injury victims. Our Centre has an 18 bed ward for severe spinal injury cases, where paraplegics and quadriplegics are admitted. -
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Local Authorities Pensioners Association Savings and Credit Co-operative
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Local Authorities Pensioners Association Savings & Credit Co-operative- LAPA Sacco
Human life finds relevance and significance with the prospect of waking up to accomplish a task
making the working person happy and fulfilled. Retirement brings loss of previous position held
at work hence low self-esteem which leads to depression and premature death among retirees.
Laptrust together with Laptrust Pensioners Association established LAPA Sacco in May 2010 to eliminate pensioners’ requests for advance pension payments. The Sacco was to facilitate
savings and to provide affordable credit to the members. With a Vision to promote financial -
Paperless social benefits
The paperless benefit documents project consists of eliminating paper (prescriptions, medical treatment forms, etc.), and replacing it with Web application screens starting with doctors and then other healthcare providers (laboratories, pharmacies).
The three main advantages for patients are:
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Development and dissemination of the ATLAS software package: A tool for simulations and actuarial valuations
The Directorate of Workers 19 Social Protection (Direction de la Protection Sociale des Travailleurs (DAPS)) developed the ATLAS software as part of the reflection on and reform of pension schemes in Morocco. It is designed to respond to the specificities of Moroccan pension schemes. It can be used to develop projections that will assist in piloting these schemes by producing:
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Integrating technology to improve operational processes
The National Social Security and Welfare Corporation (NASSCORP) is responsible for administration and payment of eight benefit types: Retirement, Survival and Invalidity Pensions, Retirement and Survival Grants, Temporary and Permanent Disablement Benefits, and Refunds.Prior to the introduction of technology, benefit processing workflow took an average of 120 days. This was due to lack of, or inadequate paper records. Every department involved in the process had separate rules, some of which were counterproductive. -
France: Les enjeux de la réforme des retraites pour les pensions de réversion
lemonde.fr (22.08.2018) Si certains agitent un peu vite le chiffon rouge d’une « suppression » pure et simple de ces pensions, le chantier engagé par le gouvernement pose de nombreuses questions.
Regions / CountryfranceGlobal challengesTopicsPensionsDocument TypeStatus -
Information and Communication Technology
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PPF Taarifa mobile app
PPF Pensions Fund (PPF) developed a web based application, PPF Taarifa, for the purpose of serving members with common requirements including viewing their contributions statements, checking the status of their pensions, checking for correctness of their membership particulars, and submitting their queries to the Fund.Technological advancements, particularly the dramatic growth of smart devices usage among Funds members in recent years, stimulated the Fund to look for alternative, affordable ways of reaching its members regardless of their geographical spread an