The National Social Security and Welfare Corporation (NASSCORP) is responsible for administration and payment of eight benefit types: Retirement, Survival and Invalidity Pensions, Retirement and Survival Grants, Temporary and Permanent Disablement Benefits, and Refunds.

 

Prior to the introduction of technology, benefit processing workflow took an average of 120 days. This was due to lack of, or inadequate paper records. Every department involved in the process had separate rules, some of which were counterproductive. Management decided to review the entire work-flow process with the goal of re-engineering and re-organizing all departments to enable shortening the processing time and improving customer service.

 

A centralized and integrated database solution was implemented to ensure that information was available in a timely manner. Calculation of benefits 13 the task requiring the most time 13 was automated to ensure accuracy and consistency. Records are now digitally stored thereby ensuring easier access, and all beneficiaries must submit to biometrics registration prior to receiving benefits. This implementation has reduced the number of beneficiaries which was expanding exponentially. Responses to inquiries have improved and benefits are processed within ten days after submission of required information.