The National Strategy for Reinforcing Good Personal Treatment at the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has been developed to improve service quality perception for institutional service users at IMSS through eight components:
Under the process to improve medical services, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has designed and implemented the Integrated Health Programmes (PREVENIMSS) strategy, which is based on the use of preventive actions.
With the objective of strengthening its outreach, in 2013 IMSS designed the campaign "Chécate, Mídete, Muévete" (Check, Measure and Move) for the prevention and control of excess weight and obesity, considered to be one of the main public health problems in Mexico.
In order to achieve service excellence, BPJS Ketenagakerjaan developed a new service blue print putting prime concern on three aspects: People, Process, Physical Evidence.
It is well known how to manage our regulations, standards, and working guidelines, but:
How do we manage knowledge that is not captured in typical documentary form, but which we systematically need to perform our work?
How do we manage our notebook of “useful facts” which we use for our work?
How do we ensure maximum access to:
The Wage Protection System (WPS) is a joint programme between the Ministry of Labour (MOL) and the General Organization for Social Insurance (GOSI), and it has been built to be the wage repository for all workers to assure wages are affectively deposited to workers bank accounts and are also reported correctly to GOSI. The system requires all employers to generate a wage file which is compliant with the WPS specification.
The General Organization for Social Insurance (GOSI) implements an occupational hazards insurance, which provides medical coverage against job related injuries and diseases as well as financial compensation if applicable. Through its operations, GOSI observed a steady increase in the number of work related injuries which has prompted it to issue basic standards of occupational health and safety, and promote these standards to employers and employees alike. This has led to a sharp reduction in the number of injuries and has spread the culture of prevention on the national level.
As a first attempt, the Public Authority for Social Insurance (PASI) prepared and adopted the first phase of its strategic plan to cover the period 2011-2015. In the final stage of strategic planning we took into account the principles of good governance in general and benchmarking with best practices from all over the world.
This is a test.
Registering employees as contributors in GOSI's (General Organization for Social Insurance) system as soon as they are employed by establishments is a vital step as it ensures the social security of those employees. Unfortunately employers sometimes are late in registering their employees, or the registration might contain missing or incorrect information, which can be detrimental to their wellbeing, and this usually happens to expatriate workers.
The General Organization for Social Insurance (GOSI) issues certificates to contributors which contain all previous employment information of an individual. These certificates are used by different agencies for different purposes. They serve as proof of employment, proof of a certain income level, proof of working experience, etc.
