In 2013, various actions allowed to eliminate the need for pensioners to validate their rights on-site. This practice required pensioners to go personally twice a year to the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) to prove they were alive and that they continued to collect their pensions. In these periods, nearly a million pensioners, most of them aged 65 and over, attended one of the 365 national offices.

The development and implementation of the Customer Experience Centre involved a previous project (from 2012 to 2014). Since January 2015, the Family Allowances Fund launched a new project that focuses on the client’s emotions and experience when interacting with service providers.

As part of the social security reform processes in Indonesia as mandated by the 2004 Law concerning the National Social Security System, BPJS Ketenagakerjaan must cover all workers in Indonesia, in both formal and informal sectors, totalling 120 million workers distributed in 17,000 islands.

To ensure adequacy and improve the quality of social security benefits the following actions have been taken:
 

The ESIC has taken the following measures to proactively improve the scheme:
 

The Public Institution for Social Security (PIFSS) faced several challenges in conducting services which affect the quality and cost provided. PIFSS set the following objective to tackle these challenges:
 

In February 2011, the Japan Pension Service (JPS) launched "Nenkin Net", an internet service for its customers to use personal computers to access their pension information at any time 24 hours a day.

The Mexican Social Security Institute (IMSS), as the largest social security institute in Latin America, services 70 million Mexicans through 6,000 medical units and administrative facilities across the country.

By Decree No. 246/11, in December 2011, the national Government implemented a credit programme for retirees and pensioners called ARGENTA. This allows seniors to obtain loans that are repaid in 12, 24 or 40 instalments at the lowest market rates: the Total Annual Effective Financial Cost ranges from 31 to 35 per cent according to the number of instalments.