Eliminating on-site validation of rights for pensioners

In 2013, various actions allowed to eliminate the need for pensioners to validate their rights on-site. This practice required pensioners to go personally twice a year to the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) to prove they were alive and that they continued to collect their pensions. In these periods, nearly a million pensioners, most of them aged 65 and over, attended one of the 365 national offices. This implied two to five hours of travel and involved nearly 3 million people.

Once the deadline had passed, the Institute interpreted that absences were due to the death of the pensioner and withheld pension payments of those who had failed to complete the on-site proceedings, granting a period of three months for clarification. At the fourth month, the pension was cancelled.

Currently, survival is monitored through the crossing of ISSSTE databases, by means of the withdrawals reported to the National Population Registry (Registro Nacional de Población (RENAPO)), through death certificates issued by the Civil Registry. Random home visits are also conducted to prove the survival.

Award Region
Award Year
2015
Country
Region
Main country
Main region