This good practice aims to streamline the administrative procedures related to occupational risks and disability in accordance within the following legal framework:

Consolidated procurement is when multiple contracts for medication and healthcare supplies from multiple healthcare providers are bundled together in a single tender.

The advantages of this for social security and the healthcare system include:

• The State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) has been offering pensioners and retirees nationwide the opportunity to take part in sporting events in athletics, swimming, tai chi and catchball, through the DeportISSSTE programme since 1995.
• These events encourage older people to engage in physical activity and a healthy lifestyle, thus improving the retirees’ quality of life.
• Since these state, regional and national events began more tha

There was a year in Mexico when identity theft increased by 141 per cent. According to statistics from the Bank of Mexico, the country has the eighth highest rate of identity theft in the world (Gazette No. 2667, Chamber of Deputies: 2016).

As regards the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE), weaknesses were found in the personal loan approval process that facilitated the falsification of ID documents and loan application forms.

This best practice made improvements to the curriculum offered to children of nursery (1 year 7 months to 2 years 11 months) and preschool (3 to 6 years) ages in centres for child well-being and development. A comprehensive curriculum was set up to develop knowledge and skills and thus lay the foundation for children’s working lives. The curriculum introduces children to information technology (IT) with fun activities enabling them to acquire skills using computers.

The medical certificates search engine on the Institute’s website via “Servicios Públicos en Línea” (“Online Public Services”) enables the local offices to verify admissible (public) information on the certificates issued to the Institute’s workers in order to speed up responses to requests for information and prevent the misuse of lost or no longer valid certificates.

Within the framework of the Comprehensive Policy on Care for the Elderly (Política Integral de Atención a los Adultos Mayores), and in order to extend training to all those who need to take care of older persons, the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) offers a multimedia course, which is available in the institutional portal.

• There are learned behaviors among men that make them feel like “superheroes”: hiding pain, postponing visits to the doctor and minimizing any physical indication that something is not right.
• This results in an increase in diseases and in male mortality in Mexico.
• Our campaign seeks to foster a culture of prevention and self-care among men in Mexico.

The IMSS SER program (saludar (greet), escuchar (listen) and responder (respond)) was jointly implemented in 2016 by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) and the National Union of Social Security Workers to transform the culture of service of the IMSS, improve the work environment and enhance customer service for beneficiaries based on eight points: 

The IMSS Digital mobile application is part of the modern model of digital care strategy implemented by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) in 2013. The IMSS Digital application is a digital channel aimed at the Institute’s strategic objective of deregulating, streamlining and digitizing services and procedures in order to reduce costs and processing times, and enhance quality and user-friendly services.