The IMSS Digital mobile application is part of the modern model of digital care strategy implemented by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) in 2013. The IMSS Digital application is a digital channel aimed at the Institute’s strategic objective of deregulating, streamlining and digitizing services and procedures in order to reduce costs and processing times, and enhance quality and user-friendly services. 

The IMSS Digital mobile application is the government’s most downloaded application, with more than 1.3 million downloads. In addition, it has enabled more than 4.4 million digital transactions and services, including medical appointment scheduling with more than 824,000 appointments scheduled in June 2017.