The National Control and Reaction Center (Centro Nacional de Mando y Reacción – CENMAR)  for security in residential facilities for child welfare and development (Estancias de Bienestar y Desarrollo Infantil – EBDIs) is a monitoring system by video-surveillance interconnected via sensors by means of more than 8,700 devices, including intrusion, motion, temperature, smoke and gas sensors, the latter being the most important because once triggered, the gas supply is automatically shut off until the incident is resolved.

This innovative program was implemented to improve the quality of care provided by the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with the aim of strengthening interpersonal relationships by promoting proper treatment within the organization. The hypothesis is that the absence of quality in work life can result in negative consequences for workers, including work and psychological stress, anxiety, depression or health problems.

The Housing Fund of the State Employees’ Social Security and Social Services Institute (Fondo de la Vivienda del Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – FOVISSSTE), in collaboration with the State Employees’ Social Security and Social Services Institute’s (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) “National Medical Center November 20”, promoted a pilot program to design an accessible, sustainable and quality housing prototype for people with different abilities.

This good practice arose from the need to have a register of patients with disabling diseases, in compliance with the National Development Plan issued by the Presidency of the Republic.

The quality perceived by users of emergency services does not necessarily reflect the technical quality of the care they receive. The emotional condition of users, patients and relatives in such situations means that the degree of satisfaction perceived by them is affected by factors that are quite distinct from the medical care actually provided. This paper presents the outcome of implementing a care model aimed at influencing such areas of opportunity.

Before August 2015 more than 3 million pensioners of the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) had to visit its offices at least twice a year to confirm their survival to continue receiving pension payments.

In the face of the problem posed by the financial deficit of the Sickness and Maternity Insurance in terms of its coverage for affiliates and pensioners, we had to look for methodologies to assess the future trends of revenues and expenses.

To estimate the coverage expense for Medical Expenses for Pensioners (gastos médicos de pensionados (GMP)), in 2013 we developed an actuarial model with which we could estimate the sufficient leveled premium to settle the future expenses based on the results obtained.

On the grounds of the amendment of the Mexican Social Security Law of 1995, we discerned the need to implement a new actuarial model to valuate the financial situation of the Disability and Life Insurance (seguro de invalidez y vida (SIV)), according to the radical change in the pension scheme. Therefrom, we adjusted the existing actuarial models; however, eventually, the need and challenge of reconsidering the model arose in order to have a model that covered the changes taking place during the terms of the pension scheme.

The Repeatable Medical Prescriptions Programme aims to keep track of prescriptions for beneficiaries who go to first and second level medical units and follow controlled treatments for chronic-degenerative diseases, so that the patient can refill their medication over a period of 90 days, i.e. on the first consultation and the following two months. This optimizes the agenda of doctors who can provide services to other patients.

Under the Adult Overweight and Obesity Preventive and Curative Programme (Programa de Prevención y Regresión del Sobrepeso y Obesidad (PPRESyO)), the follow-up of patients used to be done empirically by means of a flat file, which resulted in lack of monitoring. For this reason, it was necessary to develop a user-friendly and intuitive technological platform to improve the service. This platform consists of tools for nutritional diagnosis, a calculator of protein and carbohydrate distribution, and the monitoring of the patient's diet.