Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) Resolution No. 219/2016 established a model for management by objectives and results with a view to providing quality services. This is one of the main management tools required to achieve the goal of meeting citizens’ needs and expectations more successfully.

SRT Resolution No. 260/2016 also provided for the first Customer Service Quality Management System; this was implemented at the Call Centre for Worker Assistance. The main objectives included:

The good practice refers to a manual that brings together Chilean Safety Association (Asociación Chilena de Seguridad – ACHS) methodology and experience in the implementation of effective health promotion strategies.

The manual systematically describes all the phases, activities, considerations and tools involved for the effective implementation of a workplace health promotion strategy.

The manual makes it possible to share the most effective method of workplace health promotion with other workplaces, organizations and countries. 

In 2012 social security agencies in Germany decided to use the United Nations Convention on the Rights of Persons with Disabilities as a model in their own organization. Social security institutions were to be model employers. Anyone insuring the social risks of people must also take human rights into account. All those working in social security have to live up to these on a daily basis whether they work in prevention, rehabilitation or claims.

There is a growing white collar workforce and more and more employees are falling ill due to unhealthy workloads. An increasingly borderless work life creates difficulties for individuals to set limits on the working day. What one person experiences as an advantage, can feel stressful for another.

The project SA.SI.A is based on the integration of technology into the current security procedures in the corporate sector industry. It starts from the experience of Si.S.Ca. "Active safety on construction sites.", validated as a good practice by the Ministry of Labour in 2013 and awarded a recognition in the ISSA Good Practice Award competition for Europe in 2013. The platform SA.SI.A allows real-time monitoring over all working areas with special attention to the following risks:
 

The Italian Silica Network (NIS), of which INAIL is a founding member, along with other public bodies and associations, has launched a research project to assess silica risk in the following sectors: construction, foundry, stone, construction of tunnels and the manufacture of ceramic tiles. The primary goal was to create a shared "repository" of the more effective technical and organizational choices to mitigate the silica risk.

Biological risk assessment at workplaces is not easy because of the lack of a standard for biocontaminants measurement. INAIL's Technical Advisory Risk Assessment and Prevention (CONTARP) developed guidelines on microbiological monitoring in workplaces, in order to adopt homogeneous methodologies of airborne biocontaminants sampling and samples analysis. CONTARP and DCOD (Directorate for Digital Organization) developed a software programme, whose database contains data about environmental microbiological monitoring in companies.

All companies must comply with health and safety regulations. However, the safety procedures and the spread of information about the subject are not sufficient to avoid accidents. It is really useful for companies to create a network and cooperate actively to improve safety.

On the basis of enquiries by German and Swiss accident insurers that began in 2011 it had become clear that tampering with safety devices on machines in factories had become very widespread. A study carried out by the German Statutory Accident Insurance (DGUV) showed that 37 per cent of safety devices on metalworking machines had been tampered with. Safety devices that have been tampered with significantly increase the risk of using machinery and lead to severe occupational accidents with their attendant suffering and high costs.

Employees exposed to occupational noise in Switzerland are regularly examined under the SUVA "audiomobile" programme.

Any findings that are outside limits are routinely recorded in audiograms. These are then transferred to ENT specialists for examination.