Acts of corruption were perceived in various ways by individuals. It was difficult to make it clear to staff that a particular act constituted corruption and as such was forbidden by law. Corruption was perceived by many solely as taking money from a user for a service that was due to him or her by law. Acts of corruption were not recorded in any form with a view to controlling it, regardless of their impact on results or on the organization's resources or public image.

Internal staff training courses organized by the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) were centralized in Yaoundé, with some deployment at the level of the four regional headquarters. This compelled staff from external services to travel long distances and stay away from their duty stations and homes for several days or even weeks to attend these training courses. This model generated enormous costs for the organization in terms of travel, accommodation and subsistence.

It is a given that any activity in an organisation is exposed to certain risks that may negatively impact day-to-say operations, results being achieved, value being created or even seriously damage the organisation’s image. Since fraud is one of the main risks identified, the consequences of which can be extremely detrimental, it has been the subject of an in-depth study resulting in preventive and warning measures grouped under an anti-fraud system.

The three thousand staff who use the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) IT system (business, office and infrastructure applications) had to resort to telephoning headquarters IT staff or emailing them whenever they experienced a technical difficulty. They were forced to wait until someone was available to take the call and, if possible, explain at length what to do to resolve the problem remotely. This meant that the process of handling requests, follow-up, and the recording of reliable statistics was unreliable.

Risk mapping is an internal audit tool that allows users to take the necessary measures and establish arrangements to protect the organisation against potentially harmful risks. Based on the observation that not all the risks inherent to the organisation’s activities had been identified, this tool was deployed with a view to managing them, as regards their potential impact on achieving results and the organisation’s assets and image.

A voluntary insurance scheme for independent workers and workers from the informal sector was established in 2014, in line with regulations. In an effort to make this scheme known to all concerned sectors of the population and to facilitate the enrolment of the greatest possible number, the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) developed a system involving the accreditation of social secretariats.

Employers are required to register as enterprises and to register their staff, then pay the corresponding social security contributions. When the employer does not do this, the employees may do it themselves. What has been found in practice is that many employers either do not register themselves or their staff, as a result of which the latter cannot access the social security benefits provided by the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS).

The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon is an important tool of the State for the promotion of social policy and has therefore decided make social, environmental and economic issues an integral part of its activities and relations with its partners, with the double aim of participating in the sustainable development of the country and reducing the Fund's administrative costs.

Investment through public/private partnerships is a method of funding where a public authority relies on private providers to finance, build/install or even manage equipment or infrastructure. The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon, with its policy of prudent management of financial resources and of limiting management risks, opted for this type of funding because, while contributing practically no money at all, the CNPS of Cameroon will, over time acquire assets under certain predetermined conditions.

The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon has put in place a five-year strategic plan for a structural change from resource-based management to results-based management in order to position itself as a modern and sustainable institution capable of providing immediate and quality care for socially insured persons,.

To do so, it has adopted seven strategic guidelines divided into 19 points: