The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon has put in place a five-year strategic plan for a structural change from resource-based management to results-based management in order to position itself as a modern and sustainable institution capable of providing immediate and quality care for socially insured persons,.

To do so, it has adopted seven strategic guidelines divided into 19 points:

• a comprehensive review of all files;

• optimization of organizational and operational processes;

• control staff numbers and develop human capital by focusing on capacity building;

• control and optimize revenue collection;

• guarantee the sustainability of the organization;

• significantly improve the quality of customer service;

• ensure the social responsibility of the CNPS of Cameroon.

This plan has been structured into coherent programmes within logical frameworks that focus on actions, specific objectives and KPIs. Each programme is piloted by a structural head.

Quarterly evaluations are carried out and readjustments made where applicable, to ensure an optimal implementation of the plan.