Acts of corruption were perceived in various ways by individuals. It was difficult to make it clear to staff that a particular act constituted corruption and as such was forbidden by law. Corruption was perceived by many solely as taking money from a user for a service that was due to him or her by law. Acts of corruption were not recorded in any form with a view to controlling it, regardless of their impact on results or on the organization's resources or public image. To combat corruption significantly – and decisively – we began a process of identifying acts of corruption and determining ways to counter them. This system defines acts of corruption clearly and precisely, by form and type, giving concrete examples. All National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) units evaluate this system periodically, making it possible to identify the various types of incidents connected with each form of activity, and the corrective measures taken to correct them.