Pathways toward digitalization in Social Protection and Labor (SPL) service delivery
worldbank.org (05.10.2023) This paper offers three key contributors to the excising literature. Firstly, it reviewsthe use of technology across each phase of delivering social protection and labor (SPL) benefits and services. Secondly, it reviews evidence on potential outcomes arising from digitalization initiatives, and identifies factors and conditions that facilitate successful design and implementation. Lastly, the paper outlines a conceptual framework for different digitalizing pathways.