Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is that policies should be developed to make better use of digitalisation in the sector, to improve access to new technologies and training for both workers and services’ target groups.

ilo.org (June 2023) The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This comparative analysis examines the digital transformation of social security administration and services in four countries - Australia, Canada, Denmark, and France - and identifies the key drivers, challenges, and key lessons learned.

openimis.org (20.03.2023) The World Bank, the Federal Ministry for Economic Cooperation and Development (BMZ) and Swiss Agency for Development and Cooperation (SDC) have announced an integrated new open-source software package to improve the management of social protection and health financing schemes in low- and middle-income countries.  The new software combines the openIMIS initiative, financed by Germany and Switzerland, with the World Bank`s digital platform CORE-MIS.

European Social Policy Network (ESPN), europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

worldbank.org (14.02.2023) Imagine this scenario. A mother delivers a child at a health facility. When the birth is recorded in the health information system, it notifies the ward office. The mother receives a call from the ward office to register her child’s birth. At the time of birth registration, she learns if the child is eligible to receive a child nutrition grant. She also receives information about vaccinations and early childhood education. The birth registration system is linked to a household registry.

EURACTIV.com (02.02.2023) After months of arduous negotiations, the much-debated and politically sensitive platform workers’ file was finally approved in plenary on Thursday (2 February), with 376 in favour and 212 against. The text enshrines a legal presumption of employment for self-employed platform workers and reinforces workers’ rights and protection in the face of algorithmic management.

Artificial intelligence (AI) has enormous potential to promote global economic growth by more than 15 trillion USD. Additionally, it can advance social good by helping to combat climate change and biodiversity loss, reduce human trafficking,  improve healthcare, and support achieving the UN Sustainable Development Goals by 2030. AI also can strengthen the national security of the United States and other countries.

worldbank.org (2022) As we move into an increasingly digital world, governments across the globe are leveraging new technologies to deliver services better, faster, and more transparently. Globally, over a quarter of adults are receiving payments from the government whether through public sector wages, pensions, sectoral subsidies, or social protection programs, an increase of 400 million from just four years earlier.

theprint.in (31.11.2022) Social Protection Open Digital Ecosystems (SP-ODEs) can provide beneficiaries, government and service providers a unified, digital platform to better access welfare schemes.

.worldbank.org (30.09.2022) There is currently a major focus on digitization within African countries, with the interest of, on the one hand, increasing efficiency and lowering the cost-of-service delivery, and on the other hand, increasing financial inclusion for excluded parts of the population. Zambia provides an important case study of digitization of social protection transfers.