Technological transition

Inclusive Digital Health. Policy Overview

Submitted by pmassetti on

paho.org (02.11.2023) One of the eight guiding principles for the digital transformation of the health sector promoted by the Pan American Health Organization is inclusive digital health. This policy brief presents key concepts, recommended lines of action and indicators for monitoring with the aim of advancing inclusive digital health.

Global challenges
Topics
Health
Information and communication technology
Document Type

Pathways toward digitalization in Social Protection and Labor (SPL) service delivery

Submitted by pmassetti on

worldbank.org (05.10.2023) This paper offers three key contributors to the excising literature. Firstly, it reviewsthe use of technology across each phase of delivering social protection and labor (SPL) benefits and services. Secondly, it reviews evidence on potential outcomes arising from digitalization initiatives, and identifies factors and conditions that facilitate successful design and implementation. Lastly, the paper outlines a conceptual framework for different digitalizing pathways.

Global challenges
Topics
Technological transition
Document Type

Novissi Togo - Harnessing Artificial Intelligence to Deliver Shock-Responsive Social Protection

Submitted by pmassetti on

worldbank.org (01.09.2023) This case study, jointly authored by the Government of Togo and the World Bank, documents the innovative features of the NOVISSI program and posits some directions for the way forward. The study examines how Togo leveraged artificial intelligence and machine learning methods to prioritize the rural poor in the absence of a shock-responsive social protection delivery system and a dynamic social registry. It also discusses the main challenges of the model and the risks and implications of implementing such a program.

Global challenges
Document Type

How to deliver customer-centred Public Employment Services in the digital age

Submitted by pmassetti on

europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.

Global challenges
Topics
Employment
E-services
Service delivery
Document Type

Towards a more digital social security coordination: Commission proposes steps to make it easier for Europeans to live, work and travel abroad

Submitted by pmassetti on

European Commission (06.09.2023) the Commission has proposed concrete steps to further digitalise the coordination of social security systems in Europe, in a dedicated Communication. The communication lays out actions to make access to social security services quicker and simpler across borders by making full use of digital tools, reducing administrative burden for citizens and business. This will improve the exchanges of information between national social security institutions and speed up the recognition and granting of eligible benefits across borders.

Regions / Country
Europe
Global challenges
Topics
Data sharing
Interoperability
Digital Economy Topical Cluster
Service delivery
Document Type

Working Without Borders: The Promise and Peril of Online Gig Work

Submitted by pmassetti on

worldbank.org (2023-07-24) Jobs are crucial for individual well-being. They provide a livelihood and, equally important, a sense of dignity. They are also crucial for collective well-being and economic growth. Over the past decade, technology has fundamentally shifted traditional work patterns, creating new ways in which work is contracted, performed, managed, scheduled, and remunerated.

Global challenges
Topics
Information and communication technology
Digital Economy Topical Cluster
Digital Platforms
Document Type

The digital age: Implications of automation, digitisation and platforms for work and employment

Submitted by pmassetti on

eurofound.europa.eu (2021) Technological change is accelerating as the capacity of electronic devices to digitally store, process and communicate information expands. Digitalisation is transforming the EU economy and labour markets: nearly one-third of EU workplaces are categorised as highly digitalised. What are the implications of the digital revolution for employment and work? And how might it affect social dialogue? Eurofound has produced a body of work to explore these questions.

Regions / Country
Europe
Global challenges
Topics
Technological transition
Digital Economy Topical Cluster
Societal Impact
Document Type

Social services in Europe: Adapting to a new reality

Submitted by pmassetti on

Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is that policies should be developed to make better use of digitalisation in the sector, to improve access to new technologies and training for both workers and services’ target groups.

Regions / Country
Europe
Global challenges
Topics
Digital inclusion
Social assistance
Digital Economy Topical Cluster
Service delivery
Document Type

Digital transformation of social security administration and services: A comparative analysis of Australia, Canada, Denmark and France

Submitted by pmassetti on

ilo.org (June 2023) The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This comparative analysis examines the digital transformation of social security administration and services in four countries - Australia, Canada, Denmark, and France - and identifies the key drivers, challenges, and key lessons learned.

Topics
Technological transition
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

New Free Digital Software to Manage Health and Social Protection Programs

Submitted by pmassetti on

openimis.org (20.03.2023) The World Bank, the Federal Ministry for Economic Cooperation and Development (BMZ) and Swiss Agency for Development and Cooperation (SDC) have announced an integrated new open-source software package to improve the management of social protection and health financing schemes in low- and middle-income countries.  The new software combines the openIMIS initiative, financed by Germany and Switzerland, with the World Bank`s digital platform CORE-MIS.

Global challenges
Topics
Data management
Digital Economy Topical Cluster
Business processes
Document Type