The Public Authority for Social Insurance seeks, to achieve it’s vision and mission by providing high quality conveniences to the insured and the business owners with speed and accuracy services at the lowest costs. In line with irresistible developments in information technology field, the Smart Inspection System was introduced in 2018. Work and occupational diseases is linked to several auxiliary systems developed in conjunction with the smart inspection system - which consists of several systems- such as : • Prohibition and lifting of the ban. • System alerts.

The Public Authority for Social Insurance launched a project aims to provide specialized offices to receive the insured persons who wish to get insurance advice. From well-trained staff will carry out the functions of the service of the main categories: early retirement and cases of lamp sum requests on grounds dedicate to family on full time basis.

Improving the data accuracy and simplifying the process of registration for the employers and their insured persons are always taking consideration by Public Authority for Social Insurance. Previously , Public Authority for Social Insurance was completely depending on the information submitting by the employers for new registration or updating information related to their employees , which has not achieved the accuracy of the required information.

The issues of inadequate savings faced by the EPF members, coupled with the low level of financial literacy demonstrate the urgent need to enhance the knowledge and skills in financial and retirement planning among Malaysians. To attain financial independence, EPF members are encouraged to take charge of their retirement through the utilisation of the Retirement Advisory Service (RAS) which was introduced in 2014. This advisory service serves as a platform for members to obtain personalised advice from EPF’s certified officers in the area of financial and retirement planning.

Public Authority for Social Insurance since its inception has assumed in its endeavour to proceeding with the strategic core of social security culture and responsibility. Public Authority for Social Insurance aims to raise social security awareness level and its importance to individuals, family and the society. There are communities with high levels of social welfare supported by the government.

The Korea Workers’ Compensation and Welfare Service(COMWEL) operates the following system as a strong shield for the protection of claim for wages of workers: The wage for the last three months in the month and for the last three years of retirement funds shall be given priority over other securities, taxes, and utility bills to be protected in the highest priority.

This project has extended the rehabilitation services, which were divided into medical, social, and work rehabilitation. It also developed the service delivery system, helping industrially injured workers(IIW) return to work and ultimately even improve their quality of life.

The National Pension Service (NPS) developed a system that connects social insurance computer network and established the Social Insurance Information Center at the NPS in February 2003 to allow citizens to register once by visiting any office of the four social security organizations or via online to resolve inconveniences of having to make requests or submissions at each of the organizations of the four social insurances (National Pension, National Health Insurance, Employment Insurance, and Workers’ Compensation Insurance).

Following the social trend of more smart phone usage than PCs, the National Pension Service seeks to make processes effecient and innovate services by strengthening non-face to face channels, expanding remote services utilizing ICT technologies, effectively introducing the national pension scheme, strengthening communication channels with the public and improving the convenience of using e-information service to enable citizens to easily use pension-related services through their mobile phones anywhere and anytime, and pursues to continuously identify service contents to promote mobile usag

•Developed joint service network and system with 18 types of local government welfare services and 16 specialized agencies by collaborating (singing MOUs and organizing consultative groups) with relevant organizations in respective fields (finance, healthcare, leisure, interpersonal relationships) of retirement preparation including local governments and specialized agencies. •Introduce relevant services provided by organizations and provide information by identifying welfare services that citizens need or want in the process of consultations on preparing for retirement.

While National Pension enrolment rate for regular workers in Korea was 82 percent*, the rate for non-regular workers was a mere 38 percent, showing their vulnerable retirement planning. There was a call to strengthen social safety net to realize ‘pension per person’ by reducing the risk of non-regular workers falling through the cracks of the social insurance system amid a gradual rise in the number of non-regular workers like daily and part-time workers due to labor market flexibility.

Employment and Social Development Canada (ESDC) leveraged an immersive design-thinking process to create and implement a Service Transformation Strategy that would respond to Canadians’ service expectations and a government-wide policy direction. This process allows ESDC to gather innovative ideas from employees, clients, and partners, and translate those ideas into client-centred service solutions using an agile and repeatable design methodology.

In the digital era, the Social Security Office (SSO), as a major public organization in Thailand, needed to reform its service delivery in response to people’s higher expectations. Nowadays, Insured persons, employers, and partnered service providers require not only face-to-face and call services but also electronic services tailored to individual needs with minimum time and money spent.

The vision of BPJS Kesehatan is to achieve universal coverage within 5 years (2014-2019). Because of this, BPJS Kesehatan needs to prepare itself in minimizing all risks that delay the achievement of the target; which of course comes in many forms. Risk Management in BPJS Kesehatan is based on the BPJS Kesehatan Director’s Regulation Number 46 of 2017 regarding BPJS Kesehatan Integrated Risk Management Guidelines in order to fulfill the international risk management standard ISO 31000.

Since transformation of PT Askes (Persero) to BPJS Kesehatan in 2014, the interest of the people participate in JKN KIS (National Health Social Security) has grown.The excellent service in Branch Offices is far from perfect due to the long queues and a lack of uniformity of the service counters in the Branch Offices. In June 2016, BPJS Kesehatan made a new innovation in the form of the CSTI (Customer Service Time Index) Application as a service and wait time measure and the SUPEL (Customer Voice) application as a measurement for excellent service performance of frontliner.

Since the start of BPJS Kesehatan in January 1 2014, till May 1 2018 the coverage of participants are 197 million, there were highnumber of visits to the Branch Offices. During the participants registration process, there were an average of 70.000-100.000 visits every day all Branch Offices in Indonesia wide (average per Banch Office is 700-1000 visits), meaning that there was no certainty regarding the queues and service times for the participants.

This good practice allows employer, contributor, & the General Organization for Social Insurance to save effort & cost by completing the inspection's cycle electronically in a timely manner. In fact, we understand the importance role of inspection in enlightening the employers in applying the system, and regulations correctly in their entities. A new system RASED was integrated with the General Organization for Social Insurance "GOSI" main system to fetch all inspection data.

One of the most important strategic objective in the General Organization for Social Insurance “GOSI’s” strategy is to improve customer satisfaction. We realized that if we aim to improve our customers satisfaction, then we have to measure it. In this context, GOSI identified the need to understand its customers and their interaction with the provided benefit and services in addition to outlining specific actions required to enhance the overall customer experience.

The Public Authority for Social Insurance (PASI) began its journey into strategic planning in 2008. Since then, the PASI has been searching for a systematic methodology to integrate strategic planning with performance management to align all operations into this vision so that all employees would work in the right direction, focused on the intended strategic results. To achieve this goal, the PASI has implemented the balanced scorecard (BSC) methodology as a tool for the integration of strategic planning with performance management.

This practice has provided variety health alarms to the public before the epidemic spreads out. 2 3 It combines different data from diverse sources such as national health information from National Health Insurance Service (NHIS), social data from Twitter, climate information from National Meteorological Office (NMO), air pollution information from Environmental Science Institute (ESI) and number of food poisoning confirmed from Ministry of Food and Drug Safety (MFDS). Five infectious disease : cold, eye disease, food poisoning, dermatitis and asthma are continuously monitored.

Commuting Safety Support Program (CSSP) was introduced in 2017 by Social Security Organization (SOSCO) Malaysia in collaboration with Malaysian Institute of Road Safety Research (MIROS). The main objective of this program is to facilitate employers in implementing good commuting safety management at the workplaces through practical intervention. The project aims to reduce commuting accidents among motorcyclists and was initiated through business engagement and smart partnership with various stakeholders.

StartSAFE is a programme designed to help SMEs identify WSH hazards at their Workplaces and recommend solutions for implementation at an affordable cost. Since November 2016, the WSH consultancy with 8 consultants appointed by WSH Council, had visited 1,000 SME business owners in the Hospitality & Entertainment, Retail and Food Services. Through the programme, 5,445 hazards and close to 60 percent were rectified immediately. This translated to preventing 3,267 potential incidents.