Enseignements:

In 2004, the Ministry for Social Affairs launched a study between the various bodies to define the joint rules applying to the interoperability of information systems. This study resulted in the definition of the INTEROPS standard in 2008. In principle, this standard is based on trust between the bodies. It is intended for officials working for the bodies and offers a secure system of extension of access and authorization rights and guarantees traceability. It is available in two forms of communication:

Until September 2008, the period for granting Social Welfare benefits between the MERCOSUR countries was very long, since the documents were sent by means of paper forms via conventional mail. For this reason, there was no automated control of the documentation sent or received, which prejudiced efficiency and compromised security, principally in regard of control and monitoring of the exchange of information, causing harm to those covered and generating high costs of managing the process.

As reflected in the Service Transformation Initiative 2014-2016, Social Security Board's (SSB's) Organizational Vision on customer-centered service guides the institution in transforming service delivery for the benefit of customers, employees and SSB. This aligns with our belief that to achieve our Vision "To be a model Social Security institution, the pride of Belize" we must dramatically improve the way our beneficiaries and other stakeholders access SSB information and services available to them during critical times of their lives.

In 2014, the Canadian Retirement Income Calculator (CRIC) was redesigned to align with the recent reforms to the public pension programmes while taking advantage of the latest web tools. The CRIC was transformed into a dynamic, mobile-accessible application which received much acclaim. In line with the Government of Canada's National Strategy for Financial Literacy, the modernized CRIC helps individuals plan for their retirement; and it promotes both financial literacy and awareness of Canada's public pensions.

Medical committees issue decisions determining the percentage of disability caused by occupational accidents or diseases. Moreover they intervene in the cases of discrepancies over treatment or advice concerning return to work, and to determine the occupational nature of an accident. The management model used is entirely digital and provides a simple, effective and rapid tool for workers, reducing the time taken to process each step and offering the possibility of providing medical consultations when the application is made by the worker, thereby improving the service.

The new software tool called "System of Social Security Obligations Calculation (Sistema de Cálculo de Obligaciones de la Seguridad Social (SiCOSS)) - Inspection Certificate Module" streamlines the collection and distribution of social security contributions debt from inspection.

This tool makes the processes of debt determination and notification, in the area of social security funds, faster and simpler.

Web application that allows salaried workers to obtain an official certificate of their incomes, validated by the Federal Administration of Public Revenue (Administración Federal de Ingresos Públicos (AFIP)). Workers can use this certificate, issued by the national Government, as a proof of income, presenting it as a backup on loans, rent or warranty. Moreover, the receiving entity (business, bank, etc.) can check the certificate online at the AFIP website and confirm its veracity.

Following a labour court ruling, determining whether a work relationship truly existed based on certain contractual circumstances, it is necessary to record the data collected from such rulings in order to formalize the collection of the social security debt and record the social security history of the employment relationship for the benefit of the worker.

The "Trabajo Registrado en Línea" (TRL) (Online Work Registration) system is an auditing tool which enables the information that the employer submits in his monthly social security sworn statements to be consulted online, as well as other information from the auditing body's databases, which can then be immediately compared with the economic reality observed during on-site inspections.