The BGN Trainee App is for trainees (particularly in their first year of training) and those starting out in the hospitality industry and is intended to ease the transfer from school to work. The app covers six subject areas: career, stress, sleep, movement, nutrition and emergencies. The app is rounded off with a contact database and professional advice. It was developed as part of the "Innovation and Demographic Change in the Hotel and Catering Industry" (Innovation und demografischer Wandel im Gaststätten- und Hotelgewerbe (INDIGHO)) project.

For the past 10 years the Family Allowances Fund (Caisses d’allocations familiales (CAF)) have been developing and improving paperless services for internet users (caf.fr): on-line benefit applications, access to and monitoring of personal files, electronic mail, access to child-care facilities, entitlement simulation tools, service provider porting to smartphones and tablets, automation of information exchange with partners.

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

In December 2009, ZUS customer service standards and procedures were elaborated, together with their implementation timetable. Those standards and procedures were refined in subsequent years.

On the basis of enquiries by German and Swiss accident insurers that began in 2011 it had become clear that tampering with safety devices on machines in factories had become very widespread. A study carried out by the German Statutory Accident Insurance (DGUV) showed that 37 per cent of safety devices on metalworking machines had been tampered with. Safety devices that have been tampered with significantly increase the risk of using machinery and lead to severe occupational accidents with their attendant suffering and high costs.

The Department of Social Security (DSS) in Malta falls under the responsibility of the Ministry for the Family and Social Solidarity (MFSS).  The DSS has continuously strived to find new ways to simplify and streamline its operations to offer a better service level to its customers.

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In 2013 the National Social Security Institute (NSSI) adopted a plan to implement e-services for employees, the self-employed and employers. The plan includes the design, development and implementation of nearly 50 new e-services in the period 2013-2015. A key component of the plan is the electronic exchange of documents and data between the NSSI, medical expertise bodies, employers and the self-employed for short-term benefits award and payment.

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Automated award of the old-age labour pensions from a single point has been successfully implemented since 2013. The advantage of the system is that any person who reaches retirement age can immediately be awarded the pension without collecting documents and wasting time by simply calling a 142 Call Centre. The person concerned gets information regarding the pension amount applicable and the address of the respective bank office where he can obtain his pension card. The whole process takes a few minutes.