The Old Age Security (OAS) and the Canada Pension Plan (CPP) programs are Canada’s public pensions programs. The OAS program is a residence based program which provides a minimum income to seniors to contribute to their income replacement in retirement. The CPP program is a mandatory, contributory, earnings-related social insurance program which provides partial income replacement for workers in Canada and their families in the event of retirement, disability or death.

Special Assistance (Ayuda Extraordinaria – AYEX) is a non-contributory benefit provided by the Social Insurance Bank (Banco de Previsión Social – BPS), aimed at responding to the socio-educational needs of persons with disabilities covered by the social security system.

The purpose of the benefit is to enable persons to regain skills, compensate lost functions and obtain a maximum degree of autonomy and a better quality of life, with their abilities and aspirations.

The National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) Biometric System (ABS) is responsible for validating the identity of individuals, simplifying and optimizing processes related to payment and life certificates for SIPA and non-contributory pensions beneficiaries and/or their proxies through a dynamic, secure, effective, reliable and simple technological system using biometric tools allowing fingerprints to be captured in digital form.

The system is implemented with the following functions:

This good practice consists of verifying the origin and quality of centrally purchased medication, applying internationally and officially recognized methodologies, with quantitative and qualitative results for each drug delivery. Quality assurance must cover different stages in the institutional supply chain, including monitoring the useful life of the medication.

A project of Technical Cooperation between Developing Countries (Brazil and Mozambique) entitled "Modernization of Social Security of Mozambique", signed on December 3, 2010. Organizations involved:

Brazil:

• Secretariat of Social Security;
• National Institute of Social Security (INSS);
• Social Security Information and Technology Company (DATAPREV);
• Brazilian Agency for International Cooperation (ABC).

Mozambique:

This good practice arose from the need to have a register of patients with disabling diseases, in compliance with the National Development Plan issued by the Presidency of the Republic.

The quality perceived by users of emergency services does not necessarily reflect the technical quality of the care they receive. The emotional condition of users, patients and relatives in such situations means that the degree of satisfaction perceived by them is affected by factors that are quite distinct from the medical care actually provided. This paper presents the outcome of implementing a care model aimed at influencing such areas of opportunity.

Mutualising resources of social security institutions is a logical consequence of a government programme aimed at simplifying procedures with a view to improving public service. The constant increase in users’ expectations has lent real impetus to the reform process. Reform at the same time has involved another major challenge: efficiency and maintaining the financial balance of the system.

Given the constraints and difficulties encountered by applicants of disability aids, the National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salariés – CNAS) is concerned to facilitate and streamline procedures and to modernize its services, and as such developed an Integrated Equipment Management System (SIGAP) with the following objectives:

The nationwide extension of the use of the “CHIFA” electronic card for insured persons and its online updating is the most recent step in the modernization and improvement of the general conditions for the provision of service to insured persons and their dependants.