The IMSS SER program (saludar (greet), escuchar (listen) and responder (respond)) was jointly implemented in 2016 by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) and the National Union of Social Security Workers to transform the culture of service of the IMSS, improve the work environment and enhance customer service for beneficiaries based on eight points:
The National Historical Reparation Programme (Programa Nacional de Reparación Histórica) was established with the aim of implementing settlement agreements between the National Social Security Administration (Administración Nacional de la Seguridad Social ‒ ANSES) and retirees/pensioners to adjust their pensions and to settle pension debts owed to beneficiaries who voluntarily participated and met the criteria laid out in Act No. 27.260.
Often, the interests of workers and employers are not the same, so addressing absenteeism as it relates to the health and safety of workers is an ethical and social commitment.
This good practice aims to reduce absenteeism arising from respiratory, musculoskeletal, mental and cardiac diseases, which are among the most frequent conditions among workers of the Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista – CCOUM).
To be more effective and efficient in the administration of economic benefits, the Social Insurance Bank (Banco de Previsión Social – BPS) has implemented an automated solution to manage benefits based on the processing of information and current regulations, and providing access to benefits without requiring beneficiaries to go to customer care centers.
To obtain a benefit, the process begins with the authorized benefit provider completing the requisite information through the available Web functionalities.
Technical aid or support products are among the most important factors in terms of human development for disabled and elderly persons. The objective is to mitigate or compensate for limitations when performing various activities of daily living such as eating, dressing, personal hygiene, mobility for the bedridden, play and leisure time, productivity and work activities as well as improving independence and quality of life.
This is about a platform for data exploration and analysis which aims to allow large quantities of data to be visualized, filtered and categorized so as to inform organizational decisions affecting society at large.
This good practice comprises a workflow platform which automates a series of actions, activities and tasks performed by users when executing certain established processes. This allows work on the implementation and improvement of routine processes to be coordinated and organized. The platform integrates workflows, the requisite documentation, and internal and external services throughout the organization and allows processes to feed into one another which otherwise would be carried out in isolation.
The Social Health Insurance Institute (Seguro Social de Salud – EsSalud) consists of 10,978,635 members (one third of the Peruvian population), 30 highly and medium specialized assistance networks, various specialized institutions and others. With an annual budget of 411,401,032.93 US Dollars (USD), it carries out 28,079,260 hospital interventions annually.
This innovative program was implemented to improve the quality of care provided by the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with the aim of strengthening interpersonal relationships by promoting proper treatment within the organization. The hypothesis is that the absence of quality in work life can result in negative consequences for workers, including work and psychological stress, anxiety, depression or health problems.
The Social Insurance Bank (Banco de Previsión Social – BPS), guided by the aim to become more efficient and effective at managing Economic Benefits, has implemented online services to enable a beneficiary in need of eyeglasses to directly bring a prescription issued by an ophthalmologist and an identity card to an authorized optician, who then validates whether the benefit is to be granted or not.
The system verifies beforehand whether the user is eligible for the benefit or not, pending the granting or refusal of the benefit.
