Given the constraints and difficulties encountered by applicants of disability aids, the National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salariés – CNAS) is concerned to facilitate and streamline procedures and to modernize its services, and as such developed an Integrated Equipment Management System (SIGAP) with the following objectives:

• improve the reception of beneficiaries and the handling their requests, particularly those with reduced mobility;
• good governance through rationalization of expenditure.

This system is intended to meet the expectations of insured persons and their dependants, in particular disabled persons, who number around four million (all with disabilities). Generally, the insured persons and/or their rightful claimants appear only once and at one service point to claim an entitlement, where a CNAS office and all related equipment suppliers are at hand to complete the procedure necessary to obtain the prescribed disability aid.