E-services

Design Thinking for the Public Sector

Submitted by massetti on

Impact Insurance (dec 2017) Since May 2017, the ILO´s Impact Insurance Facility has been working in partnership with the National Health Insurance Authority (NHIA) in Ghana. The project aims to expand population coverage of the National Health Insurance Scheme by designing a simplified user-friendly digital renewal process.

Regions / Country
ghana
Topics
Health insurance
E-services
Service quality
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

New portal from Australian government provides one-stop access to digital mental health services

Submitted by massetti on

OpenGovAsia (08.11.2017) Evidence shows that for many people, digital interventions can be as effective as face-to-face services.

Regions / Country
australia
Topics
Health
E-services
Service quality
Document Type

Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies

Submitted by ruggia on

The objective of this Directive is to harmonise the accessibility of the websites and mobile applications of public sector bodies, which requires the harmonisation of different rules currently existing in their respective legal systems.

 

Regions / Country
european union
Topics
Information and communication technology
E-services
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type