E-services

Fostering Resilience: How Mobile Money Transformed Crisis Response in Cameroon

Submitted by pmassetti on Fri, 02/02/2024 - 15:55

worldbank.org (29.01.2024) In early 2020, Cameroon had a well-established safety net. The Social Safety Net Project had reached almost 10% of the poor (140,000 households) with either cash transfers or, mainly for youth, temporary employment through public works. More broadly, the project had put in place robust systems to identify beneficiaries, monitor implementation, and handle complaints. While it had recently expanded support to refugees, it remained focused on addressing chronic poverty rather than responding to crises. The COVID-19 pandemic provided the impetus for change.

Regions / Country
cameroon
Global challenges
Topics
Mobile technologies
E-services
Document Type

Reforming India’s public works scheme raised incomes

Submitted by pmassetti on Thu, 11/30/2023 - 16:48

voxdev.org (30.10.2023) Improving the payment infrastructure for India’s National Rural Employment Guarantee Scheme raised incomes — mostly through increases in non-programme earnings India’s National Rural Employment Guarantee Scheme (NREGS) is among the largest and most influential social programmes in the world, guaranteeing 100 days of paid work to 8% of the world’s population. The programme was designed as a vital lifeline to India’s poor, tasked with smoothing income in agricultural off seasons and providing “employment of last resort” in the face of unforeseen economic hardship.

Regions / Country
india
Topics
Biometrics
E-services
Service delivery
Document Type

US: Mixed-Methods Study to Understand Public Use of Social Security's Online Platform

Submitted by pmassetti on Thu, 11/23/2023 - 15:26

ssa.gov (Social Security Bulletin, Vol. 83 No. 4, 2023) Since 2012, the Social Security Administration has offered online my Social Security accounts to provide a key informational resource to the public. Yet the number of my Social Security accountholders remains lower than the agency had hoped for. We conducted a mixed-methods study involving quantitative analysis of survey data and qualitative analysis of personal interviews to examine potential barriers to my Social Security access and to evaluate account users' experiences.

Regions / Country
United States
Global challenges
Topics
Digital inclusion
E-services
Document Type

Delivering Digital G2P Payments to Urban Informal Populations: Lessons and Future Policy Implications from COVID-19 Responses

Submitted by pmassetti on Mon, 10/23/2023 - 15:45

worldbank.org (03.10.2023) The COVID-19 response in many Sub-Saharan African countries included the rapid deployment of social protection programs leveraging digital systems to counteract the income losses that were disproportionately experienced by urban informal populations.

Topics
E-services
COVID-19
Document Type

How to deliver customer-centred Public Employment Services in the digital age

Submitted by pmassetti on Tue, 09/19/2023 - 16:48

europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.

Global challenges
Topics
Employment
E-services
Service delivery
Document Type

User friendly Website of the Social Security Agency in the US

Submitted by lfrota on Wed, 04/05/2023 - 17:04

The Social Security Administration (SSA) in the United States of America launched its redesigned website, ssa.gov. The new site leveraged human-centered design concepts to build out self-service capabilities and improve accessibility. SSA analyzed customer data and conducted user research to inform where the gaps were, test designs and implement iterative changes on the site.

Regions / Country
United States
Topics
Old-age pensions
Survivors
Innovation capacity
Digital inclusion
E-services
Client
Document Type

Cash Transfers and Digital Financial Inclusion: Regional evidence from the Asia-Pacific region, with a focus on Bangladesh, Cambodia, and Nepal

Submitted by pmassetti on Mon, 03/13/2023 - 15:16

World Food Programme (27.02.2023) The study examines the barriers and opportunities to strengthening digital financial inclusion for cash transfer recipients in the Asia-Pacific region, with a focus on Bangladesh, Cambodia and Nepal. Specifically, it maps the existing evidence on the landscape of digital financial inclusion and cash transfer programmes in the region, and explores the perspectives and experiences of cash transfer recipients in receiving digital cash transfers.

Regions / Country
Asia
Topics
Digital inclusion
E-services

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Document Type

Kenya: Models of Social Payments through Inua Jamii

Submitted by pmassetti on Fri, 02/10/2023 - 15:59

Center for Global Development (19.02.2023) Kenya moved towards electronic payments of social benefits in 2013. In 2018 the payments system for its premier social protection program, Inua Jamii, was restructured to offer most, but not all, beneficiaries a choice between several payment service providers (PSPs), all commercial banks. This study surveys the payment system from the perspective of recipients, including their views on convenience and the benefits from competition.

Regions / Country
kenya
Topics
E-services

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Document Type

Next Generation government-to-person (G2P) Payments : Building Blocks of a Modern G2P Architecture

Submitted by pmassetti on Mon, 12/19/2022 - 16:20

worldbank.org (2022) As we move into an increasingly digital world, governments across the globe are leveraging new technologies to deliver services better, faster, and more transparently. Globally, over a quarter of adults are receiving payments from the government whether through public sector wages, pensions, sectoral subsidies, or social protection programs, an increase of 400 million from just four years earlier.

Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Nigeria: Why we introduced digitalized cash transfer payments - FG

Submitted by pmassetti on Mon, 08/22/2022 - 16:58

Daily Post Nigeria (12.08.2022)  The Federal Government said the introduction of digitalized cash transfer payment will help in addressing some lapses while operating the analog payment system. Minister of Humanitarian Affairs, Disaster Management, and Social Development, Sadiya Umar Farouq, disclosed this at the official flag-off of the grant for vulnerable groups as well as the digitized payment for conditional cash transfer held in Dutse, Jigawa State.

Regions / Country
nigeria
Global challenges
Topics
E-services
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type