Establishing Enterprise Architecture Office for the Public Pension Agency (PPA) using The Open Group Architecture Framework (TOGAF), to increase interoperability, to improve the quality of the work procedures and to support governance and services integration. This paper highlights the main challenges while establishing the Enterprise Architecture office (EA) and move the office from establishment to operations. One of the challenges was to change employee's mind-set.

Good public pension governance is a vital element for the efficient functioning of any efficient pension system, enhancing investment performance and benefit security. This paper highlights the main governance challenges encountered by the Public Pension Agency (PPA) in Saudi Arabia and what the actions that have been taken to propose possible solutions to strengthen governance arrangements. The challenges faced by PPA includes the absence of a governance and the implantation of an applicable one. The pursuit of good governance is a concern to PPA following the financial crises in 2008.

This good practice allows employer, contributor, & the General Organization for Social Insurance "GOSI" to save effort & cost by completing the inspection's cycle electronically in a timely manner. In fact, we understand the importance role of inspection in enlightening the employers in applying the system, and regulations correctly in their entities. A new system RASED was integrated with GOSI main system to fetch all inspection data. Also, it will assign the field visits according to the best suitable available inspector.

The Abu Dhabi Pension perform the process of annual declaration on yearly basis by communicating all pensioners/beneficiaries members in order to visit the Abu Dhabi Pension headquarter and to recognize their confirmation to the terms of eligibility (or not) and to provide the required documents from the courts, health authorities, universities and others entities.

Changing data coding in any field would directly or indirectly result in improvement in service quality, growth of financial resources and reduction of services’ fixed prices, if there is a defined standard. Statistical classifications are standard frameworks for presenting economic analyses and reliable measure for reviewing labour market and calculating the economic factors regarding the demography, production and human resources.

The Iranian Social Security Organization (ISSO) uses Rightel mobile infrastructures to provide safe and comprehensive services. Insurance, health care and financial services in SIM card infrastructure can be provided through methods and technologies such as NFC, USSD, MSS and mobile ID.

Responding to global urges for increased awareness in the fields of Governance and Compliance, in 2015, the Public Institution for Social Security (“PIFSS”) or the (“Institution”) devised an ambitious plan to not only introduce the first Governance or Compliance functions in the local government sector, but to set ahead an ambitious and innovatively disruptive strategy to strive for industry leading practice in both fields. The modern global regulatory environment is challenging, and ever-evolving.

Performing pre-recruitment medical examinations or performing it during the first year of employment of the worker is necessary to assess the physical and mental capacity of the worker. In this regard: 1- The medical booklets of all of the main insured are issued with the validity of 2 month to make them undergo the medical examinations. 2- All the main insured persons with less than 1 year of employment and contribution payment in the last workplace who apply for receiving short-term liabilities shall undergo medical examinations or their situation in this regard shall be determined.

In line with ISSA guideline on communication, Iranian Social Security Organization (ISSO) has planned to play more active role to interact with its social partners. In this regard, plan of retraining workshops on laws and regulations of social security as well as labor law and also appreciating selected employers and entrepreneurs have implemented since 2015.

Social Security Law of Iran was enacted in 1977, but its circulars are very outspread and complicated. For solving this problem, we have planned a project in order to consolidate the existing circulars. For this purpose, we have created a main consoliding council and 40 workgroups. Until now, we have summarized and consolidated approximmately 500 circulars into 10 summarized and consolidated circulars