Biometric identification is a method of identifying socially insured persons using their fingerprints and a photograph. The insured person is given a card after the identification process has taken place. The card holds all the information about the career of the insured person.

Financial performance certification is a commitment by the Pension Fund of Morocco (Caisse marocaine des retraites (CMR)) since 2009 concerning its governing bodies. This practice is part of the management reserve fund's modernization (FDR: fonds de réserve) scheme.

In fact, the CMR opted, without regulatory constraint, for the performance certification of the various pension plan portfolios it manages. It is an annual total portfolio and asset class financial performance audit by an independent expert.

The customer centric smart payment card is used to make payment of US$ 866.4bn for distribution of 16million grants to 10 million beneficiaries. The biometric enrolment of 21.7 million recipients comprising of beneficiaries, children and procurators ensured capture of extensive personal data and biometric information such as photograph, fingerprint image and voice print.

In July 2013, the National Social Security Fund (Caisse nationale de sécurité sociale (CNSS)) launched a programme to improve its information system by integrating the use of biometric cards and e-declarations in its operation. With the biometric card, insured individuals will be able to verify the payment of their contributions, obtain all career and status information, simulate the conditions of their upcoming retirement and collect benefit payments at a kiosk.

Using new information and communication technologies (ICT) to implement a project of great social intensity: reimbursing health services by SMS and 3G in the pharmacy network under the supervision of a leading bank. Social benefit reimbursement is fundamental to the State because it relies on respecting the national commitments made to the population. It is not a theoretical question but a practical reality. When a person on a low income is entitled to a reimbursement of health services, the reality of having to manage a household budget on a daily basis becomes apparent.

The National Sickness Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) which has implemented new and innovative information and communication technologies (ICT) in social benefit management, has developed since 2010 a new strategy to improve performance at all levels of management.

Drawing on Kaplan and Norton's Balanced Score Card (BSC) work, the method aims to share out all the projects and action plans among the managers to maximize results and thus cultivate a culture of excellence based on project progress accountability reporting.

The Malagasy population's unfamiliarity with the social security concept partly explains the low rate of social security coverage (10%). Despite efforts to publicize and raise awareness, the situation remains somewhat static. To remedy this, an education program on the right to social services was implemented in February 2014 through the introduction of Junior Clubs which bring children together. They will act as information vectors through fun and festive activities and will instill a social service culture in their families and society in general.

Since April 2014 the Social Insurance Institute - State Employees' General Retirement Fund (Institut de prévoyance sociale - Caisse générale de retraite des agents de l'Etat (IPS-CGRAE)) has been the object of a major reform which aims notably to ensure continued improvements in the quality of services provided to insured individuals by monitoring beneficiary populations and ultimately, reducing the technical expenses of the Institute.