The institution manages and fosters the maturity of the contribution collection and compliance system through a continuous improvement plan.

Contribution collection and compliance systems are usually complex and developed over several years. Moving from one development stage to another depends on a number of factors (administrative, economic and social) and also on several external actors.

Building effective and efficient contribution collection and compliance systems involves long-term political and administrative projects. A large number of success and risk factors can be identified only during these processes. Furthermore, experience and institutional capacity are obtained mainly through practical projects. Successful social security systems rely strongly on acceptance and adoption by society overall, whatever the country.

The institution implements public awareness campaigns on its anti-fraud policies, based on risk profiles, to reduce evasion and fraud and increase confidence in the system.

The aim of such campaigns is to inform public opinion on the meaning and social impact of contribution evasion and fraud, and on measures to counter fraud.

The institution implements specific information dissemination campaigns to generate awareness of programme changes and specific information about members’ responsibilities.

The aim of such campaigns is to foster a sense of responsibility in every stakeholder about the contribution process.

The institution implements a strategy to foster a culture of awareness of social security and contribution collection.

Voluntary compliance with contribution policy can be highly dependent on the overall culture of the social security programme in a country. The culture of social security attempts to instil confidence in the programmes and their management by constant education of the public about the programmes and their benefits.

Awareness of rights and obligations vis-à-vis the social security system, including with regard to contribution collection and compliance, plays a key role in fostering a “culture” of social security and compliance. This is particularly important where there have been historical problems of poor service, fraud or data loss.

In order to improve information capabilities, the institution implements data exchange with organizations related to social security contribution collection and compliance but which do not have a formal mandate in this regard.

Examples of such organizations include national statistical institutions, and agencies providing business registration and establishment authorization (e.g. industry bodies, ministries, local authorities).

The institution implements systematic and standardized data exchange to improve the effectiveness and efficiency of the contribution collection and compliance system.

This data exchange must be controlled in order to protect people’s privacy, and balanced by a right to access and modification under the surveillance of an independent authority.

Coordination with government and non-government organizations provides additional capability to improve contribution collection and compliance and extension of coverage. Such coordination may range from joint information campaigns to joint audit and fraud activities and the exchange of information.

The institution cooperates with other institutions in adopting a systematic, workflow-based approach to managing prosecutions.

This will enable the development of a common process among all institutions involved in a prosecution, in order to coordinate actions and make them more consistent.

Transparent systematization adds value to the system since it gives a predictable character to the institution’s behaviour.