The management establishes a standard system of policies and procedures for the ex-post evaluation of new investments in ICT, to ensure delivery of promised benefits, services and improvements with respect to project goals, as contained and justified in the project proposal.
Guideline code
GG_11000
Mechanism
Mechanism
- The management may set up a standard procedure to conduct ex-post evaluations of (new) ICT investments, including all the tasks involved in the ICT operation and usage, to assess actual versus expected service delivery as contained in the project proposal.
- In order to facilitate these validations, the concrete goals of the project should be specified a priori including the associated infrastructure service level agreements.
Structure
Structure
- The ICT unit, in coordination with other units in the institution, should define service performance goals in the context of the institution’s annual and strategic plans to improve social security services.
- The internal audit office should conduct ex-post evaluations of new ICT investments to ensure that the promised benefits and services are delivered within the projected timeframe, as justified by the project proposal.
- The intended users, beneficiaries and/or stakeholders should provide feedback as part of the ex-post evaluations of the new ICT investment.
Title HTML
Guideline 84. Ex-post evaluation of new ICT infrastructure
Type
Guideline_1
Weight
114