The management ensures the integrity of existing ICT infrastructure and averts any threat of system failure. The overall goal is to ensure the high availability of the social security services.
Guideline code
GG_11100
Mechanism
Mechanism
- The ICT unit should develop medium-term plans for the management of ICT infrastructure and resources.
- The institution’s business continuity plans should anticipate possible contingencies and should take into account the useful life of infrastructure and technical support deadlines.
- The ICT unit should develop service availability plans, which include a backup system or disaster recovery plan for all records and databases.
- It is highly recommended to apply infrastructure management procedures like the ones proposed in the Information Technology Infrastructure Library (ITIL) and to define medium-term plans for ICT management.
- Other key aspects to consider are the cost-result balance of high availability services as well as the dynamic evolution of technologies and the cross-impacts between different products.
Structure
Structure
- The ICT unit should develop business continuity plans to ensure service availability at all times.
- The management should consider having the institution’s ICT architecture and infrastructure periodically audited by external experts with appropriate ICT skills.
Title HTML
Guideline 85. Maintenance of ICT infrastructure
Type
Guideline_1
Weight
115