The General Organization for Social Insurance "GOSI" in Saudi Arabia broadly covers workers in private sector and a group of workers in public sector who are not covered by the Public Pension Agency "PPA". GOSI has a strategic objective, which is to enhance participation and coverage in insurance schemes, and this is aligned with the Saudi Vision 2030 to reduce unemployment rates, enhance practical experiences of the youth and encourage them to explore freelance work.

As part of the General organization for Social Insurance "GOSI” strategic objective to improve customer satisfaction and to continue the efforts in improving the social insurance benefits, in line with the Saudi vision 2030, which aims to improve transparency, efficiency and effectiveness of regulation and improve the public sector engagement with key stakeholders.

As part of its vision and strategy, the General Organization for Social Insurance “GOSI” recognized the need to find a program that protects workers in the private sector from the risk of being unemployed due to circumstances beyond their control, which would lead to some negative social, economic and psychological effects. The Unemployment Insurance Law “SANED” has been approved by royal decree and launched in 2014. SANED provides: • A monthly source of income during the transition period between the previous job and the chance to get a new job.

The Public Institution for Social Security (PIFSS) has endeavored, since its establishment, to provide a better service to all its subscribers and clients, relying on an automated system in transferring its legal data, in order to implement its procedures, and to face the increasing number of subscribers.

In December 2016, Zhejiang Provincial Government made the decision to push forward the reform of “Running Errand, at Most Once”, actively forging a province with “least examination and approval matters, highest efficiency, optimal government environment and strongest sense of gains for the masses and enterprises”. Aiming at reducing the running errands of the insured, based on the “Internet+ E-government Service” and big data, Zhejiang province launched the reform from the aspects and matters closest to the production and livelihood of the enterprises and masses.

To fundamentally solve the two problems of “running errands for reimbursement” and “full prepayment by the patients”, in 2016 the Chinese government made the commitment that within two years, the direct settlements of hospitalization expenses will be fully portable across provinces. A nationwide network for basic health insurance and direct settlement network across provinces will be set up to achieve direct settlement of hospitalization expenses across provinces.

The Public Authority for Social Insurance seeks, to achieve it’s vision and mission by providing high quality conveniences to the insured and the business owners with speed and accuracy services at the lowest costs. In line with irresistible developments in information technology field, the Smart Inspection System was introduced in 2018. Work and occupational diseases is linked to several auxiliary systems developed in conjunction with the smart inspection system - which consists of several systems- such as : • Prohibition and lifting of the ban. • System alerts.

The issues of inadequate savings faced by the EPF members, coupled with the low level of financial literacy demonstrate the urgent need to enhance the knowledge and skills in financial and retirement planning among Malaysians. To attain financial independence, EPF members are encouraged to take charge of their retirement through the utilisation of the Retirement Advisory Service (RAS) which was introduced in 2014. This advisory service serves as a platform for members to obtain personalised advice from EPF’s certified officers in the area of financial and retirement planning.

Employment and Social Development Canada (ESDC) leveraged an immersive design-thinking process to create and implement a Service Transformation Strategy that would respond to Canadians’ service expectations and a government-wide policy direction. This process allows ESDC to gather innovative ideas from employees, clients, and partners, and translate those ideas into client-centred service solutions using an agile and repeatable design methodology.

In the digital era, the Social Security Office (SSO), as a major public organization in Thailand, needed to reform its service delivery in response to people’s higher expectations. Nowadays, Insured persons, employers, and partnered service providers require not only face-to-face and call services but also electronic services tailored to individual needs with minimum time and money spent.