Suggestions to improve the institution’s services to its stakeholders are properly evaluated and, if they have merit, are submitted to the board for information or approval, before implementation by the management.
The management maintains open communications with the stakeholders, to encourage exchange and suggestions on how the institution can be more responsive to their needs and concerns.
Participation refers to the effective involvement of stakeholders in the institution’s decision-making process to protect their interests and to support the social security programme. It is a way of building partnership between the board and the institution’s stakeholders, allowing better policy-making, improvement of trust among stakeholders and the enhancement of transparency.
The management establishes an information and communications system to provide accurate and up-to-date information to the stakeholders of the social security programme. The goal is to empower stakeholders with a full understanding of the programme and how it is being governed, to enable their effective participation.
Members and beneficiaries are regularly and periodically informed of their rights and privileges.
The management enforces compliance with the duties and responsibilities of the members of the institution.
Predictability refers to the consistent and uniform application of the law, including the rules and regulations to implement it. Stakeholders are generally averse to sudden or unannounced changes in contributions to and benefits from the programme. The methodical application of the programme will strengthen stakeholder confidence and support for it.
Members are regularly and promptly informed about the benefits due to them under the social security programme.
The management regularly informs the stakeholders and the general public on the status of the institution and its operations.
The management adopts and abides by a board-approved, workable code of conduct for its officers and staff, which includes a policy on the disclosure and management of conflicts of interest.
