Suggestions to improve the institution’s services to its stakeholders are properly evaluated and, if they have merit, are submitted to the board for information or approval, before implementation by the management.
Guideline code
GG_05400
Mechanism
Mechanism
- The management should adopt standards and benchmarks to evaluate the efficiency and effectiveness of changes that are introduced at the initiative of stakeholders.
Structure
Structure
- The management should establish a process to expedite the evaluation of the merits and feasibility of adopting stakeholder suggestions, which should include an approval system at the management and/or the board level, prior to implementation.
Title HTML
Guideline 42. Management of stakeholder initiatives
Type
Guideline_1
Weight
58