The Standard for Pension Projections aims to help the Swedish pension insurance industry serve its clients better.
The Standard provides a tool for consistent projections across the industry. Two guiding principles have driven the Standard:
We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.
The Message Manual is a brochure, in both printed and digital format, where the majority, and the most important, of our messages to pensioners and pension savers are expressed in a simple way. The manual is a support for all who have direct customer contact, so we can ensure that our messages are common and uniform. The preparation process of the Message Manual is also an easy and practical way to agree internally on what messages we wish to communicate externally.
The Orange Report - The Annual Report of the Swedish Pension System - is a means of spreading and presenting information and knowledge about how the Swedish public pension system works and performs.
The Orange Report combines common accounting principles and a specially developed method to be able to present the financial development of a public (and essentially pay-as-you-go financed) pension scheme.
The target groups for this system level information are: government, politicians, policy analysts, media and researchers.
Kela operates a total of 40 different benefit schemes. Clients file claims through a variety of channels. Additional documentation is often required to supplement a claim for benefit. We receive several million such documents on paper each year.
Kela's strategy is to develop further our self-service offerings for clients. With the increase in online service, the amount of mail we send out has decreased significantly. Sixty percent of all claims are filed over the internet.
From 1 January 2014 the Croatian Pension Insurance Institute (CPII) introduced the electronic service Lana mirovinsko, as a web application for registration in its central database (e-applications).
In 2012 social security agencies in Germany decided to use the United Nations Convention on the Rights of Persons with Disabilities as a model in their own organization. Social security institutions were to be model employers. Anyone insuring the social risks of people must also take human rights into account. All those working in social security have to live up to these on a daily basis whether they work in prevention, rehabilitation or claims.
A steady natural population decline was observed in the Russian Federation between 1992 and 2006.
In order to increase the birth rate, complementary measures of state support for families with children were introduced in 2007 in the form of maternity (family) capital.
The amount of the maternity (family) capital is adjusted annually (453,000 roubles - around USD11,000 - in 2016).
In the turbulent, constantly changing environment achieving ZUS' strategic objectives requires (among others) modifying the organizational culture by increasing employee satisfaction. For this purpose, the coherent human resource management system based on the model of competence will be implemented.
The Family Branch mediation service was created in 1991. In addition a mediator has been assigned to each of the 102 Regional Family Allowances Offices since 2012.
An external independent mediator will be appointed by the National Fund for Family Allowances (Caisse nationale des allocations familiales (CNAF)) in 2016.
In cases where there is a lack of understanding or difficulties accessing rights, the mediation service ensures a fair outcome that is clearly understood by users.
