Service delivery

South African Social Security Agency (SASSA) on faster payment of Coronavirus COVID-19 Grants during Level 3 lockdown

Submitted by pmassetti on

Africanews (26.05.2020) Sunday’s announcement by His Excellency President Matamela Ramaphosa in response to the Corona virus epidemic brings much needed hope to the country. It also enables SASSA to accelerate the pace of paying out the COVID-19 Social Relief of Distress grant. In terms of the move to level 3 of the lockdown, government services will commence full reopening from 01 June 2020.

Regions / Country
south africa
Topics
Information and communication technology
E-services
Service delivery
Document Type

7 ways technology can help the social protection response to COVID-19

Submitted by pmassetti on

Development Pathways (21.04.2020) As the COVID-19 pandemic rages like a wild inferno at a global scale, humanity is neck-deep in responding with every resource, instrument, policy and strategy that is at its disposal.

Topics
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

España: Hispabot: un chatbot para resolver dudas sobre COVID19

Submitted by mmarquez on

bayer.es (08.05.2029) El Gobierno de España ha puesto en marcha un asistente virtual llamado “Hispabot-Covid19”, que permite a los ciudadanos realizar preguntas relacionadas con la COVID-19 vía WhatsApp.

Regions / Country
spain
Global challenges
Topics
Health
Service delivery
Document Type

España: Medidas excepcionales para usuarios sin medios de autenticación electrónicos

Submitted by mmarquez on

iustel.com (23.04.2020) Para poder dar respuesta a la necesidad de presentación de escritos, comunicaciones o solicitudes de carácter urgente e imprescindible, en aquellos casos en los que el ciudadano no dispone de medios de autenticación electrónicos (certificado digital y cl@ve), se ha habilitado una opción a través de la web de forma que cualquier interesado puede presentar escritos y solicitudes mediante el  acceso  “sin certificado”.

Regions / Country
spain
Global challenges
Topics
E-services
Service delivery
Document Type