customer_services

India: Government to launch online portal for stranded migrant workers

Submitted by pmassetti on

Business Standard News (26.04.2020) The Union government is going to launch an online portal for the migrant workers in the unorganised sector impacted due to a national lockdown imposed to check the spread of Covid-19 in India. The portal, which has been tentatively named by the labour and employment ministry as the National Portal for Covid-19 Affected Unorganised Migrant Workers, will gather the details of all the unorganised sector workers who are stranded in relief camps, residential or industrial clusters.

Regions / Country
india
Topics
Service delivery
Migration
Cash transfers
Document Type

Taiwan: Taiwan’s digital fence technologies dra... | Taiwan News

Submitted by siha on

Taiwan News (08.04.2020)Taiwan's phone-based tracking system to monitor quarantined people sought by multiple countries. 

The apparatus identifies a person’s whereabouts based on the location of his/her mobile phone relative to nearby cell towers, which reveals the distance of the phone from a specific cell reception tower and its direction in relation to the tower.

Regions / Country
Taiwan, China
Global challenges
Topics
Health
Information and communication technology
Technological transition
Document Type

Bhutan: Contact Tracing App – Ministry of Health

Submitted by siha on

Ministry of Health (20.04.2020)

CONTACT TRACING APP

The government has developed contact tracing app called “Druk Trace” mobile app.

The app is to be used for “Contact Tracing” by helping with the identification of people who may have come in direct contact with a COVID-19 infected person while visiting public places or while using public transportation.

Regions / Country
bhutan
Global challenges
Topics
Information and communication technology
Shocks & extreme events
Document Type

Colombia: Modificación de entrega de servicios del proyecto 1000 días para cambiar el mundo

Submitted by mmarquez on

regiones.gov.co (17.03.2020) De acuerdo con el memorando del 17 de marzo de 2020, se desarrollón una lista de orientación de entrega de complementación alimentaria y seguimiento nutricional en la modalidad de 1.000 días ara cambiar el mundo como medida de contingencia para la prevención, manejo y contención de la infección respiratoria causada por el COVID-19.

Regions / Country
colombia
Global challenges
Topics
Family benefits
Children
Service delivery
Document Type

Colombia: Flexibilización del programa de atención a la primera infancia del ICBF

Submitted by mmarquez on

regiones.gov.co (18.03.2020) De acuerdo con la resolución 3005 del 18 de marzo de 2020, se acuerda modificar los servicios de atención a la primera infancia del Instituto Colombiano de Bienestar Familiar (ICBF) con el fin de continuar con el proceso de cuidado y crianza de niñas, niños y mujeres en el marco de la emergencia sanitaria por causa del Covid-19. Esta es una medida transitoria válida hasta el 20 de abril, pero puede extenderse.

Regions / Country
colombia
Global challenges
Topics
Service delivery
Document Type

Barbados: Anticipation of pension payments

Submitted by mmarquez on

nis.gov.bb (11.03.2020) NIS pensioners can have their pensions deposited to their bank and credit union accounts. Your pension can be issued for a four-week period instead of the two-week intervals to which you are accustomed.

Regions / Country
barbados
Global challenges
Topics
Old-age pensions
Service delivery
Document Type

San Marino: ISS - Istituto per la Sicurezza Sociale di San Marino: Dematerialized the prescription of medicines: from today the telematic service to request the prescription via WEB is active

Submitted by cambrosio on

iss.sm (06.04.2020)

From Monday, April 6, the online service allowing patients to request services from the computer, tablet or smartphone is active, without having to go to the Health Center, thus avoiding travel, lines or waiting on the phone. In addition to the "repetitive prescription" and the "ordinary prescription", other requests for health services will be activated afterwards and will be promptly communicated to users. As of today, the equivalent of 400 prescriptions per day are expected to be delivered by civil protection and volunteers.

Regions / Country
San Marino
Global challenges
Topics
E-services
Service delivery
Document Type

British Virgin Islands: Early payment of pensions and alternative payment channels

Submitted by mmarquez on

vissb.vg (26.03.2020) The Social Security Board (SBB) anticipated payments of old-age pensions. In addition, alternative payment channels have been activated, such as payment to credit cards and wire transfers.

Regions / Country
british Virgin Islands
Global challenges
Topics
Old-age pensions
Service delivery
Document Type

Maldives: Providing services via online platforms

Submitted by mmarquez on

en.pension.gov.mv (11.03.2020) As a precautionary measure to COVID-19, Pension Office has decided to opt for utilising online platforms effective today.  For information, assistance, and submission of documents, clients are encouraged to use online services rather than visiting our reception. 

Regions / Country
maldives
Global challenges
Topics
E-services
Service delivery
Document Type

France: MSA: une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque

Submitted by pmassetti on

La Mutualité sociale agricole (MSA), a déployé une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque et s’ils sont affiliés à la MSA.

Regions / Country
france
Topics
Cash sickness benefits
Service delivery
Document Type