Establishing Enterprise Architecture Office for the Public Pension Agency (PPA) using The Open Group Architecture Framework (TOGAF), to increase interoperability, to improve the quality of the work procedures and to support governance and services integration. This paper highlights the main challenges while establishing the Enterprise Architecture office (EA) and move the office from establishment to operations. One of the challenges was to change employee's mind-set.

Good public pension governance is a vital element for the efficient functioning of any efficient pension system, enhancing investment performance and benefit security. This paper highlights the main governance challenges encountered by the Public Pension Agency (PPA) in Saudi Arabia and what the actions that have been taken to propose possible solutions to strengthen governance arrangements. The challenges faced by PPA includes the absence of a governance and the implantation of an applicable one. The pursuit of good governance is a concern to PPA following the financial crises in 2008.

This good practice allows employer, contributor, & the General Organization for Social Insurance "GOSI" to save effort & cost by completing the inspection's cycle electronically in a timely manner. In fact, we understand the importance role of inspection in enlightening the employers in applying the system, and regulations correctly in their entities. A new system RASED was integrated with GOSI main system to fetch all inspection data. Also, it will assign the field visits according to the best suitable available inspector.

The General Organization for Social Insurance "GOSI" in Saudi Arabia broadly covers workers in private sector and a group of workers in public sector who are not covered by the Public Pension Agency "PPA". GOSI has a strategic objective, which is to enhance participation and coverage in insurance schemes, and this is aligned with the Saudi Vision 2030 to reduce unemployment rates, enhance practical experiences of the youth and encourage them to explore freelance work.

As part of the General organization for Social Insurance "GOSI” strategic objective to improve customer satisfaction and to continue the efforts in improving the social insurance benefits, in line with the Saudi vision 2030, which aims to improve transparency, efficiency and effectiveness of regulation and improve the public sector engagement with key stakeholders.

As part of its vision and strategy, the General Organization for Social Insurance “GOSI” recognized the need to find a program that protects workers in the private sector from the risk of being unemployed due to circumstances beyond their control, which would lead to some negative social, economic and psychological effects. The Unemployment Insurance Law “SANED” has been approved by royal decree and launched in 2014. SANED provides: • A monthly source of income during the transition period between the previous job and the chance to get a new job.

This good practice allows employer, contributor, & the General Organization for Social Insurance to save effort & cost by completing the inspection's cycle electronically in a timely manner. In fact, we understand the importance role of inspection in enlightening the employers in applying the system, and regulations correctly in their entities. A new system RASED was integrated with the General Organization for Social Insurance "GOSI" main system to fetch all inspection data.

One of the most important strategic objective in the General Organization for Social Insurance “GOSI’s” strategy is to improve customer satisfaction. We realized that if we aim to improve our customers satisfaction, then we have to measure it. In this context, GOSI identified the need to understand its customers and their interaction with the provided benefit and services in addition to outlining specific actions required to enhance the overall customer experience.

GOSI's e-services have been introduced gradually and improved upon with the passing of time as well as branched out into more and more advanced frontiers. These services were necessary to face the following challenges: • Growth of establishments, contributors and beneficiaries • Expansion in new geographical areas to offer services for expanding businesses. • Service deterioration due to growth: lengthy lines, crowded parking lots, poor response time, process delays, cumbersome and inductive errors due to large volume.

The Wage Protection System (WPS) is a joint programme between the Ministry of Labour (MOL) and the General Organization for Social Insurance (GOSI), and it has been built to be the wage repository for all workers to assure wages are affectively deposited to workers bank accounts and are also reported correctly to GOSI. The system requires all employers to generate a wage file which is compliant with the WPS specification.