The Central Provident Fund Board sought to help Singaporeans reaching age 55 understand our schemes and policies better, so that they can be more prepared as they approach retirement.

To do so, we created a new personalised face-to-face retirement planning service to educate Singaporeans and brought our services to the heartlands.

We measure the success of this new service based on the Singaporeans’ increased understanding of their retirement options and the likelihood of them recommending the service to other Singaporeans.

#ICanAdult was a digital campaign by the Central Provident Fund (CPF) Board. It aimed to reach out and pique the millennials’ interest on the benefits of planning for the future. To achieve this, the Board deployed its strategy to tailor and deliver content that is simple and relatable, and thus relevant to their lives. We leveraged on the trend of “adulting”—where millennials share their struggles of taking on adult responsibilities on social media—in a bid to create a movement to turn the conversation around from avoiding adult responsibilities to #ICanAdult.

As part of the Social Security establishment, it is a statutory requirement that every qualified employee is to be registered by a registered and qualified employer. Apparently, there are still employers who fail to register their employees. The failure by employers to register their employees will result in the non-coverage of the employees. The unregistered qualified employees are unfairly deprived of any coverage of social security schemes and benefits in the event they become unfit to work or even worst if they are suffering from permanent disability or invalidity.

Vietnam has about 80.9 million citizen participate in Healthcare Insurance that makes the coverage of over 86% of the population. VSS now faces big challenges in HI payment inspection: how to manage the huge amount of HI participant data (hundreds of million HI payment requests need inspection annually and increasing) as well as to provide timely resolutions for all HI policies and ensure the quality of social security. It was in this situation that VSS decide to build the HI Inspection Information System to connect with over 12,000 hospitals nationwide.

The issues of inadequate savings faced by the EPF members, coupled with the low level of financial literacy demonstrate the urgent need to enhance the knowledge and skills in financial and retirement planning among Malaysians. To attain financial independence, EPF members are encouraged to take charge of their retirement through the utilisation of the Retirement Advisory Service (RAS) which was introduced in 2014. This advisory service serves as a platform for members to obtain personalised advice from EPF’s certified officers in the area of financial and retirement planning.

In the digital era, the Social Security Office (SSO), as a major public organization in Thailand, needed to reform its service delivery in response to people’s higher expectations. Nowadays, Insured persons, employers, and partnered service providers require not only face-to-face and call services but also electronic services tailored to individual needs with minimum time and money spent.

The vision of BPJS Kesehatan is to achieve universal coverage within 5 years (2014-2019). Because of this, BPJS Kesehatan needs to prepare itself in minimizing all risks that delay the achievement of the target; which of course comes in many forms. Risk Management in BPJS Kesehatan is based on the BPJS Kesehatan Director’s Regulation Number 46 of 2017 regarding BPJS Kesehatan Integrated Risk Management Guidelines in order to fulfill the international risk management standard ISO 31000.

Since transformation of PT Askes (Persero) to BPJS Kesehatan in 2014, the interest of the people participate in JKN KIS (National Health Social Security) has grown.The excellent service in Branch Offices is far from perfect due to the long queues and a lack of uniformity of the service counters in the Branch Offices. In June 2016, BPJS Kesehatan made a new innovation in the form of the CSTI (Customer Service Time Index) Application as a service and wait time measure and the SUPEL (Customer Voice) application as a measurement for excellent service performance of frontliner.

Since the start of BPJS Kesehatan in January 1 2014, till May 1 2018 the coverage of participants are 197 million, there were highnumber of visits to the Branch Offices. During the participants registration process, there were an average of 70.000-100.000 visits every day all Branch Offices in Indonesia wide (average per Banch Office is 700-1000 visits), meaning that there was no certainty regarding the queues and service times for the participants.

Commuting Safety Support Program (CSSP) was introduced in 2017 by Social Security Organization (SOSCO) Malaysia in collaboration with Malaysian Institute of Road Safety Research (MIROS). The main objective of this program is to facilitate employers in implementing good commuting safety management at the workplaces through practical intervention. The project aims to reduce commuting accidents among motorcyclists and was initiated through business engagement and smart partnership with various stakeholders.