Since transformation of PT Askes (Persero) to BPJS Kesehatan in 2014, the interest of the people participate in JKN KIS (National Health Social Security) has grown.The excellent service in Branch Offices is far from perfect due to the long queues and a lack of uniformity of the service counters in the Branch Offices. In June 2016, BPJS Kesehatan made a new innovation in the form of the CSTI (Customer Service Time Index) Application as a service and wait time measure and the SUPEL (Customer Voice) application as a measurement for excellent service performance of frontliner. These two applications were then integrated into the CSTI-SUPEL Application that could be used as customer feedback tools in order to achieve high degree of customer satisfaction index. The form of the CSTI-SUPEL integration is that the customer are required to fill out a customer satisfaction feedback form in order to obtain the next queue number using the CSTI.