For the past 10 years the Family Allowances Fund (Caisses d’allocations familiales (CAF)) have been developing and improving paperless services for internet users (caf.fr): on-line benefit applications, access to and monitoring of personal files, electronic mail, access to child-care facilities, entitlement simulation tools, service provider porting to smartphones and tablets, automation of information exchange with partners.

The Family Branch is at the heart of solidarity policies and provides support for the most vulnerable individuals. Its organisation and service delivery prioritize access to entitlements – now a key public policy issue.

In 2014 the Family branch implemented a new service with a renewed focus on identifying and accessing available entitlements and services called the “entitlement meeting”.

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

In December 2009, ZUS customer service standards and procedures were elaborated, together with their implementation timetable. Those standards and procedures were refined in subsequent years.

Co-operation and networking across institutions is an essential factor in successful occupational reinsertion. The customer (always an accident victim in the context of what follows) should be able to benefit from as comprehensive a service as possible from social insurance institutions.

On the basis of enquiries by German and Swiss accident insurers that began in 2011 it had become clear that tampering with safety devices on machines in factories had become very widespread. A study carried out by the German Statutory Accident Insurance (DGUV) showed that 37 per cent of safety devices on metalworking machines had been tampered with. Safety devices that have been tampered with significantly increase the risk of using machinery and lead to severe occupational accidents with their attendant suffering and high costs.

With its Rehabilitation 3.0 concept the VBG is systematically implementing the targets set by the UN Convention on the Rights of Persons with Disabilities - such as full and effective integration and respect for self-determination. Rehabilitation 3.0 comprises:

Employees exposed to occupational noise in Switzerland are regularly examined under the SUVA "audiomobile" programme.

Any findings that are outside limits are routinely recorded in audiograms. These are then transferred to ENT specialists for examination.

The results of the NLST (National Lung Screening Trial) study showed that the use of Low Dose Spiral Computer Tomography with persons with a significantly increased risk of lung cancer can reduce the mortality risk by identifying lung cancer at an earlier stage than the use of conventional X-rays. At the end of 2011 the SUVA decided to offer this possibility on a voluntary basis to those of its insured members who had been exposed to asbestos and had a similar risk of developing lung cancer. The programme started in 2012.

In October 2013, Jersey's Social Security Department launched JobsFest, an initiative designed to get long term unemployed jobseekers back to work at a time of year when unemployment peaks and there are fewer job vacancies.
 

JobsFest produced the following amazing headline results: