The management establishes an information and communications system to provide accurate and up-to-date information to the stakeholders of the social security programme. The goal is to empower stakeholders with a full understanding of the programme and how it is being governed, to enable their effective participation.

Members and beneficiaries are regularly and periodically informed of their rights and privileges.

The management enforces compliance with the duties and responsibilities of the members of the institution.

Predictability refers to the consistent and uniform application of the law, including the rules and regulations to implement it. Stakeholders are generally averse to sudden or unannounced changes in contributions to and benefits from the programme. The methodical application of the programme will strengthen stakeholder confidence and support for it.

Members are regularly and promptly informed about the benefits due to them under the social security programme.

The management regularly informs the stakeholders and the general public on the status of the institution and its operations.

The management adopts and abides by a board-approved, workable code of conduct for its officers and staff, which includes a policy on the disclosure and management of conflicts of interest.

The management implements a board-approved policy on disclosure of information. The policy identifies the limited instances when the management may choose to exercise discretion in the disclosure of information to stakeholders.

Open dissemination of key information about the social security institution does not necessarily imply transparency. To be transparent, such information, which is a basic right for stakeholders, members and beneficiaries of the social security scheme, should be timely, reliable, relevant, accurate and objectively verifiable.

The management establishes a code of ethics and a set of standards and benchmarks for its officers and staff.