This good practice presents the training programmes implemented by the Uruguayan social security institute, which have been deemed a substantial qualitative step forward. The strategic plan for 2011–2015 included in its lines of action “the development of modern human resource management policies, honing staff members’ skills and improving the working environment and occupational health in the organization”.

As part of its policies to promote a social security institution that is more effective and efficient and closer to the people, allowing their quality of life to be improved, a strategy for multi-channel services has been drawn up with the aim of offering citizens different channels of customer service depending on their needs.

E-training has come to the fore as a means of enabling training programmes to be offered to the organization’s officials on a large scale. Until now, the method has relied on so-called Virtual Learning Environments (VLE), and more specifically the Moodle platform, which is used by the institution.

The aim is to improve this training method by adopting videoconferencing as an e-training tool, using synchronous techniques to enable real-time interaction between speakers in different locations and, with other strategies, to replicate on-site courses.

• The State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) has been offering pensioners and retirees nationwide the opportunity to take part in sporting events in athletics, swimming, tai chi and catchball, through the DeportISSSTE programme since 1995.
• These events encourage older people to engage in physical activity and a healthy lifestyle, thus improving the retirees’ quality of life.
• Since these state, regional and national events began more tha

Most patients requiring Unrelated Bone Marrow Transplantation – UBMT (trasplante de médula ósea no emparentado – TMO-NE) through Peru’s Social Health Insurance Institute (Seguro Social de Salud – EsSalud) are being treated for leukaemia, and the majority of these are children.

This best practice made improvements to the curriculum offered to children of nursery (1 year 7 months to 2 years 11 months) and preschool (3 to 6 years) ages in centres for child well-being and development. A comprehensive curriculum was set up to develop knowledge and skills and thus lay the foundation for children’s working lives. The curriculum introduces children to information technology (IT) with fun activities enabling them to acquire skills using computers.

The “pension benefit service” that Derrama Magisterial (DM) provides to its members must be accompanied with sufficient ongoing support, including giving information and guidance to teachers. This is the role of the pensions advisory service.

The pensions advisory service aims to promote and raise awareness about the social security system among members through constant outreach, thus forging close and lasting links.

Within the framework of the Comprehensive Policy on Care for the Elderly (Política Integral de Atención a los Adultos Mayores), and in order to extend training to all those who need to take care of older persons, the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) offers a multimedia course, which is available in the institutional portal.

The Historical Reparation for Retirees and Pensioners Act (Ley de Reparación Histórica para Jubilados y Pensionados) of June 2016 provides for the current pension benefits of retirees and pensioners to be fully recalculated and where the discrepancies are in the beneficiaries’ favour, settlement offers are offered and which are then subject to judiciary approval to avoid future litigation.

The Social Protection Longitudinal Survey (Encuesta Longitudinal de Protección Social – ELPS) was part of the “support program for better management of the social protection system”, which aims to strengthen the capacity to formulate and implement policies on social security, education, housing, employment, health, disability, and care among other things. Therefore, the conditions and capacities required to continue with future ELPS phases were generated, with the Social Insurance Bank (Banco de Previsión Social – BPS) as the managing institution.