E-training has come to the fore as a means of enabling training programmes to be offered to the organization’s officials on a large scale. Until now, the method has relied on so-called Virtual Learning Environments (VLE), and more specifically the Moodle platform, which is used by the institution.

The aim is to improve this training method by adopting videoconferencing as an e-training tool, using synchronous techniques to enable real-time interaction between speakers in different locations and, with other strategies, to replicate on-site courses.

To this end, the IT Management Department (Coordinación de Servicios Informáticos – CSEI) and the Centre for Studies in Social Security, Health and Administration (Centro de Estudios en Seguridad Social, Salud y Administración – CESS) worked together on a multidisciplinary basis.