Service Quality

Service Quality

App folder
sites/default/files/images/guidelines/COLL08/
Guideline code
SQ
Old code
COLL08
Weight
1

Health technology assessment of medical equipment: An efficient decision-making tool

The Social Health Insurance Institute (Seguro Social de Salud – EsSalud) consists of 10,978,635 members (one third of the Peruvian population), 30 highly and medium specialized assistance networks, various specialized institutions and others. With an annual budget of 411,401,032.93 US Dollars (USD), it carries out 28,079,260 hospital interventions annually.

A covenant on service quality

This innovative program was implemented to improve the quality of care provided by the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with the aim of strengthening interpersonal relationships by promoting proper treatment within the organization. The hypothesis is that the absence of quality in work life can result in negative consequences for workers, including work and psychological stress, anxiety, depression or health problems.

Single portal for monotax contributors (monotributistas)

Single tax is an option designed for self-employed workers to pay contributions and taxes in a simplified way. Social security (retirement and health) and tax (VAT and income tax) contributions are collected together as a fixed monthly fee. To join the scheme, one has to comply with billing parameters including business surface area, electricity consumed and rental.

There are 3,373,712 single-tax contributors registered in Argentina.

A retirement support programme (Jornadas de Acompañamiento al Proceso Jubilatorio)

Since 1993, the Bank Employees’ Pension Fund (Caja de Jubilaciones y Pensiones Bancarias – CJPB) has been providing “Support Sessions for the Retirement Process” with the participation of thousands of members.

The event targets members and their partners who have recently retired or are approaching the end of their working life, in order to help them in their retirement process and assist in the development of a “Second Life Plan” through workshops that promote personal development and generate rewarding, productive and healthy daily routines.

Housing loans for persons with incapacities

The Housing Fund of the State Employees’ Social Security and Social Services Institute (Fondo de la Vivienda del Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – FOVISSSTE), in collaboration with the State Employees’ Social Security and Social Services Institute’s (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) “National Medical Center November 20”, promoted a pilot program to design an accessible, sustainable and quality housing prototype for people with different abilities.

Old Age Security/Guaranteed Income Supplement automatic enrolment

The Old Age Security (OAS) program is the Government of Canada’s largest pension program. It is funded out of the Government’s general tax revenues, which means that beneficiaries do not pay into it directly. This program provides eligible seniors with basic income in retirement through the OAS Pension and the Guaranteed Income Supplement (GIS).

Managing eyeglass benefit claims through opticians

The Social Insurance Bank (Banco de Previsión Social – BPS), guided by the aim to become more efficient and effective at managing Economic Benefits, has implemented online services to enable a beneficiary in need of eyeglasses to directly bring a prescription issued by an ophthalmologist and an identity card to an authorized optician, who then validates whether the benefit is to be granted or not.

The system verifies beforehand whether the user is eligible for the benefit or not, pending the granting or refusal of the benefit.

Policy framework for the collection and use of publicly available personal information in the administration of the OAS and CPP programmes

The Old Age Security (OAS) and the Canada Pension Plan (CPP) programs are Canada’s public pensions programs. The OAS program is a residence based program which provides a minimum income to seniors to contribute to their income replacement in retirement. The CPP program is a mandatory, contributory, earnings-related social insurance program which provides partial income replacement for workers in Canada and their families in the event of retirement, disability or death.

A special rehabilitation assistance programme

Special Assistance (Ayuda Extraordinaria – AYEX) is a non-contributory benefit provided by the Social Insurance Bank (Banco de Previsión Social – BPS), aimed at responding to the socio-educational needs of persons with disabilities covered by the social security system.

The purpose of the benefit is to enable persons to regain skills, compensate lost functions and obtain a maximum degree of autonomy and a better quality of life, with their abilities and aspirations.