This innovative program was implemented to improve the quality of care provided by the State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) with the aim of strengthening interpersonal relationships by promoting proper treatment within the organization. The hypothesis is that the absence of quality in work life can result in negative consequences for workers, including work and psychological stress, anxiety, depression or health problems. At the same time, this can have a negative impact on service delivery.

The program is multidimensional: we train staff to tackle abuse-generating factors, we focus on the integral well-being of the staff, the development of individual, collective, technical and professional service skills, and we encourage teamwork, which all improves physical and emotional performance and efficiency. We consider that a happy employee is kind to others and, consequently, beneficiaries receive a good service, which fulfils the Institute’s mission.

The ISSSTE is an entity that meets the needs of beneficiaries with quality and humanitarianism through respect, inclusion, service vocation, commitment, integrity, justice, loyalty, honesty and transparency.