Employment and Social Development Canada (ESDC) leveraged an immersive design-thinking process to create and implement a Service Transformation Strategy that would respond to Canadians’ service expectations and a government-wide policy direction. This process allows ESDC to gather innovative ideas from employees, clients, and partners, and translate those ideas into client-centred service solutions using an agile and repeatable design methodology.
This good practice aims to streamline the administrative procedures related to occupational risks and disability in accordance within the following legal framework:
As the baby boom generation (people born in 1946 through 1965) reached their most disability-prone years, the number of claims and subsequent appeals for disability benefits skyrocketed. This strained the United States Social Security Administration’s ability (SSA) to keep pace with the demand for hearings. A hearing is a proceeding before an administrative law judge requested by a claimant when he or she disagrees with a determination SSA has made. SSA has made use of video conferencing technology as a means of meeting this challenge.
As the baby boom generation (people born in 1946 through 1965) reached their most disability-prone years, the number of claims and subsequent appeals for disability benefits skyrocketed. This strained the United States Social Security Administration’s ability to keep pace with the demand for hearings. (A hearing is a proceeding before an administrative law judge requested by a claimant when he or she disagrees with a determination SSA has made.) SSA has made use of video conferencing technology as a
Changes were made based on quality standards to protect insured persons against ill health and ensure that their financial benefits are paid. This required the proper and transparent administration of resources, avoiding duplication of work, to ensure that the institution’s limited resources were used wisely.
Basados en estándares de calidad que permitan proteger a nuestra población asegurada contra la pérdida o deterioro de la salud y garantizando el pago de sus prestaciones pecuniarias mediante la administración de los recursos en forma adecuada y transparente evitando la duplicidad de esfuerzos para no dilapidar los recursos limitados de la Institución; se obtendrá una humanización en el servicio, la participación del personal con liderazgo, desarrollo de enfoque basado en procesos, la mejora continua en la prestación de los servicios médicos y pecuniarios por medio del aseguramiento de la
This good practice consists in implementing an information service specialized in medicines quality within the Social Insurance Fund of Costa Rica’s (Caja Costarricense de Seguro Social – CCSS) Laboratory for Medicines Standards and Quality (Laboratorio de Normas y Calidad de Medicamentos – LNCM) for the benefit of health professionals working in the institution’s services network. The service offers impartial and timely technical and scientific information as an optimum strategy for providing individuals with the specific information they need.
Over the past few years, the Social Insurance Bank (Banco de Previsión Social – BPS) has been promoting and exploring the possibility of using public software rather than creating a new system or issuing a call for tenders to acquire one, with the aim of making optimum use of government resources and to avoid “reinventing the wheel”. The term “public software” is used to describe any piece of software that has been developed using government resources and that should therefore be available for the different government organizations to share.
This good practice presents the training programmes implemented by the Uruguayan social security institute, which have been deemed a substantial qualitative step forward. The strategic plan for 2011–2015 included in its lines of action “the development of modern human resource management policies, honing staff members’ skills and improving the working environment and occupational health in the organization”.
