The Public Authority for Social Insurance (PASI) board of directors have decided to develop and implement a Business Continuity Management System (BCMS) to help provide efficient and reliable social insurance and protection services, and to achieve its objectives through:
In order to achieve good corporate governance, the Risk Management Department developed an excel model for Risk Rating and Grading of the PASI investment portfolio for more effective risk management:
1. Design Risk Measurement Models:
Data is collected from PASI investments on a monthly basis to calculate the Yearly Volatility and Return.
2. Capital Asset Pricing Model (CAPM)
Calculation of Beta, Expected Return and Drift Rate.
The Public Authority for Social Insurance (PASI) has been responsible for developing internal policies and procedures to facilitate customers' access to the deliverables set by the Social Insurance Law.
PASI's goal is to ensure that all policies and procedures are made available to all staff and that they are written in such a way as to clearly specify the policies and procedures for any given matter.
China has the largest social insurance system in the world covering nearly 1.4 billion people and includes old-age, medical, work injury, maternity and unemployment insurance schemes. There are more than 8,000 social insurance agencies at and above the county level in China, with nearly 180,000 staff, undertaking 1.99 billion individual service transactions annually. Due to historical reasons, many branch-based operational agencies follow different management and service standards, and do not even have a unified name. This practice is inefficient and errors easily occur.
The good practice is subdivided in many others, forming a set. The outcome refers to the management of ongoing processes related to social security benefit resources in Brazil, through an electronic system called e-Resources (e-Recursos). Adapted from the electronic processing system of the Brazilian Judicial Power, it employs an optimized development approach, enabling a very quick implementation (speedy deliveries) by industry professionals and owners of the system development talent (competence management), without any significant additional cost.
As part of its quality approach, which promotes remote contact, and after developing its own interactive Internet site (www.cnam.nat.tn) and customer service by freephone, the National Health Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) launched a new, free messaging service in September 2013: SMS CNAM.
This service communicates useful information to insured persons and the health professionals involved in the handling of their files, as well as messaging alerts and any other information about preventive measures.
The National Social Insurance Fund of Cameroon (Caisse nationale de prévoyance sociale (CNPS)) users were experiencing lengthy waiting times as their files were reviewed by several departments (reception, benefits and accounting) and each step of the review involved separate processing and validation. The CNPS responded to this by developing and implementing a global unified process referred to as the "Total Office" ("Le Bureau Total").
Faced with an inflow of applications from users, the Directorate-General noted serious deficiencies in in its reception process, which sometimes led to a build-up of claimants at the counters while certain benefits remained unpaid, with no explanation.
Pensions are paid in cash quarterly at several payment sites across the country. This requires the involvement of extensive human (including employees of the National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)), police, and financial institutions) and financial resources (including food for the pensioners, logistics, and security).
