As part of its quality approach, which promotes remote contact, and after developing its own interactive Internet site (www.cnam.nat.tn) and customer service by freephone, the National Health Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) launched a new, free messaging service in September 2013: SMS CNAM.

This service communicates useful information to insured persons and the health professionals involved in the handling of their files, as well as messaging alerts and any other information about preventive measures.

The objectives are essentially:

• to reduce insured persons' need to travel to different facilities;

• to save administrative costs stemming from postal services and money orders.

The SMS CNAM service ensures operational transparency for third-party payments as the amounts are communicated to beneficiaries, thus preventing or exposing any attempt at abuse or fraud on the part of certain health professionals (fictitious consultations or treatments).